Jeep Grand Cherokee Recall R/2025/384: Jeep Grand Cherokee 2023-2024. 2Nd Row Head Restraints, Who Is Affected And What To Do
- Low
- How serious
- 25 Sep 2025
- Launched
- 67
- vehicles in the UK
- 20C
- Manufacturer’s campaign code
Jeep recalled Grand Cherokee vehicles built between 16 May 2023 and 2 May 2024. Vehicle reliability and your safety are a major concern for Jeep. The recall notice describes the fix as: the free of charge permanent repair is the Jeep dealer will inspect and if necessary replace each head restraint. You won't usually pay for it.1
What’s Wrong
Vehicle reliability and your safety are a major concern for Jeep. The 2nd row head restraints on some 2023-2024 Grand Cherokee vehicles may contain an internal locking mechanism which can prevent the headrest from locking upright. A head restraint that does not lock may increase the risk of injury to seat occupants in certain types of crashes.
DVSA's Original Wording
Concern: Jeep Grand Cherokee 2023-2024. 2nd row head restraints. Defect: Vehicle reliability and your safety are a major concern for Jeep. The 2nd row head restraints on some 2023-2024 Grand Cherokee vehicles may contain an internal locking mechanism which can prevent the headrest from locking upright. A head restraint that does not lock may increase the risk of injury to seat occupants in certain types of crashes. Remedy: The free of charge permanent repair is the Jeep dealer will inspect and if necessary replace each head restraint.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
If the fault occurs, the recall notice says it could increase the risk of injury to seat occupants in certain types of crashes.
The Fix
The recall notice describes the fix as: the free of charge permanent repair is the Jeep dealer will inspect and if necessary replace each head restraint.
Are You Affected?
Grand Cherokee built between 16 May 2023 and 2 May 2024 may be included. Jeep estimates 67 vehicles in the UK. Enter your registration to check, then confirm by VIN with Jeep, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Jeep.
- Book with any franchised Jeep dealer, quoting the campaign code 20C or the DVSA reference R/2025/384. See how to get a Jeep recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Grand Cherokee, WranglerJeep Wrangler and 2022-2026 Jeep Grand Cherokee PHEV vehicles. High voltage battery | Urgent | R/2026/029 | |
| Grand CherokeeJeep Grand Cherokee 3.0L diesel. Loss of crankshaft reference position. Software update | Urgent | R/2025/485 | |
| Grand CherokeeHeating Ventilation and Air Conditioning (HVAC) blower motor inoperable | Low | R/2025/286 | |
| Grand CherokeeJeep Grand Cherokee steering column control module (SCCM) internal failure | Urgent | R/2024/330 | |
| Grand CherokeeFront upper control arm to steering knuckle pinch bolts | Urgent | R/2024/196 |
This is one of 112 Jeep recalls in DVSA’s data. The Jeep recall launched before it was R/2025/303 on 21 Aug 2025, for jeep Avenger fuel pipe. The one launched after it was R/2025/337 on 23 Oct 2025, for jeep Avenger BEV. Emissions recall eVCU (vehicle control unit) software update. You can also see every Jeep recall and all recalls launched in 2025.
Source: DVSA recall R/2025/384, launched 25 September 2025. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.