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Kia Sorento MQ4 HEV Recall R/2021/002: If The Ecall System Is Activated The VIN Number May Not Be Transmitted, Who Is Affected And What To Do

DVSA reference R/2021/002, campaign code 201134. Data updated daily from DVSA.

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How serious
1 Feb 2021
Launched
965
vehicles in the UK
201134
Manufacturer’s campaign code

Kia recalled Sorento MQ4 HEV vehicles built between 1 September 2020 and 14 December 2020. If the eCall system is activated the VIN number may not be transmitted. The recall notice describes the fix as: reset the eCall system so that the VIN number is transmitted accurately when appropriate. You won't usually pay for it.1

What’s Wrong

If the eCall system is activated the VIN number may not be transmitted.

DVSA's Original Wording

Concern: IF THE ECALL SYSTEM IS ACTIVATED THE VIN NUMBER MAY NOT BE TRANSMITTED Defect: If the eCall system is activated the VIN number may not be transmitted. Remedy: Reset the eCall system so that the VIN number is transmitted accurately when appropriate.

Contains public sector information licensed under the Open Government Licence v3.0.

The Risk

The recall notice describes the concern as: if the ecall system is activated the VIN number may not be transmitted.

The Fix

The recall notice describes the fix as: reset the eCall system so that the VIN number is transmitted accurately when appropriate.

Are You Affected?

Sorento MQ4 HEV built between 1 September 2020 and 14 December 2020 may be included. Kia estimates 965 vehicles in the UK. Enter your registration to check, then confirm by VIN with Kia, because not every car in the date range may be included.

What To Do Now

  1. Check your car by registration above, then by VIN with Kia.
  2. Book with any franchised Kia dealer, quoting the campaign code 201134 or the DVSA reference R/2021/002. See how to get a Kia recall fixed.
  3. Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.

No other recalls for this model in DVSA’s data.

This is one of 87 Kia recalls in DVSA’s data. The Kia recall launched before it was R/2020/374 on 11 Jan 2021, for the vehicle's integrated electronic brake motor control software logic can automatically…. The one launched after it was R/2020/357 on 3 Feb 2021, for vehicles may have brake fluid contamination caused by topping up with an incorrect fluid. You can also see every Kia recall and all recalls launched in 2021.

Source: DVSA recall R/2021/002, launched 1 February 2021. Data updated 15 October 2026. How we grade urgency.

Sources

  1. The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.