Mercedes-Benz V Class Recall R/2022/118: The Behaviour Of The Emergency Call System Might Not Meet Specifications, Who Is Affected And What To Do
- Book soon
- How serious
- 9 May 2022
- Launched
- 79
- vehicles in the UK
- SRX2107
- Manufacturer’s campaign code
Mercedes-Benz recalled V Class vehicles built between 17 May 2016 and 30 September 2020. The behaviour of the emergency call system might not meet specifications. The dealer will update the software of the communication module for the emergency call system on the affected vehicles. You won't usually pay for it.1
What’s Wrong
The behaviour of the emergency call system might not meet specifications.
DVSA's Original Wording
Concern: THE BEHAVIOUR OF THE EMERGENCY CALL SYSTEM MIGHT NOT MEET SPECIFICATIONS Defect: The behaviour of the emergency call system might not meet specifications. Remedy: Update the software of the communication module for the emergency call system on the affected vehicles.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: the behaviour of the emergency call system might not meet specifications.
The Fix
The dealer will update the software of the communication module for the emergency call system on the affected vehicles. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
V Class built between 17 May 2016 and 30 September 2020 may be included. Mercedes-Benz estimates 79 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRX2107 or the DVSA reference R/2022/118. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| V ClassFastening of steering wheel height adjustment | Urgent | R/2024/475 | |
| V ClassOn affected vehicles the routing of the fuel filter drainpipe might not meet specifications. The drainpipe could come into contact with the underbody and become damaged leading to a diesel leak | Urgent | R/2023/011 | |
| V ClassThe routing of the interior wiring harness in the area of the centre console might not meet specifications | Low | R/2022/335 | |
| V ClassThe coolant pump might have a leakage between the vacuum system and the coolant circuit | Low | R/2022/005 | |
| V ClassA component on the electronic circuit board of the air bag control unit could be damaged or displaced | Urgent | R/2022/093 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2022/093 on 3 May 2022, for a component on the electronic circuit board of the air bag control unit could be damaged…. The one launched after it was R/2022/005 on 12 May 2022, for the coolant pump might have a leakage between the vacuum system and the coolant circuit. You can also see every Mercedes-Benz recall and all recalls launched in 2022.
Source: DVSA recall R/2022/118, launched 9 May 2022. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.