Citroën Berlingo, C4 Recall R/2025/091: Citroen Autonomous Telematics Box Failure After OTA Update, Who Is Affected And What To Do
- Low
- How serious
- 4 Mar 2025
- Launched
- 1
- vehicles in the UK
- NN5-242137EE
- Manufacturer’s campaign code
Citroën recalled Berlingo, C4 vehicles built between 7 March 2024 and 9 September 2024. Some vehicles may have been equipped with an Autonomous Telematic Box (ATB) which does not work. The dealer will change the ATB. You won't usually pay for it.1
What’s Wrong
Some vehicles may have been equipped with an Autonomous Telematic Box (ATB) which does not work.
DVSA's Original Wording
Concern: Citroen Autonomous Telematics Box failure after OTA update Defect: Affected vehicles may have been equipped with an Autonomous Telematic Box (ATB) which does not work. Remedy: Change the ATB.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: citroen autonomous telematics box failure after OTA update.
The Fix
The dealer will change the ATB.
Are You Affected?
Berlingo, C4 built between 7 March 2024 and 9 September 2024 may be included. Citroën estimates 1 vehicles in the UK. Enter your registration to check, then confirm by VIN with Citroën, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Citroën.
- Book with any franchised Citroën dealer, quoting the campaign code NN5-242137EE or the DVSA reference R/2025/091. See how to get a Citroën recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| BerlingoBCM software update: Black screen | Low | R/2026/337 | |
| BerlingoBCM software missing telltale if LKA unavailable | Low | R/2026/184 | |
| Berlingo, DispatchWater pump pulley | Low | R/2026/110 | |
| C3, C3 Aircross, C4, C4XAlternator protection | Urgent | R/2026/073 | |
| Berlingo, C5 Aircross, DispatchCitroen Cross carline Fuel injection common rail | Urgent | R/2026/021 |
This is one of 414 Citroën recalls in DVSA’s data. The Citroën recall launched before it was R/2025/074 on 19 Feb 2025, for citroen C3 Jet cooling nozzle failure. The one launched after it was R/2025/021 on 7 Mar 2025, for citroen C3 DS3 driver and passenger airbag (Takata). You can also see every Citroën recall, the Citroën Berlingo recall history and all recalls launched in 2025.
Source: DVSA recall R/2025/091, launched 4 March 2025. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.