Mercedes-Benz Smart Fortwo Recall R/2021/265: The Bonding Of The Windshield Might Not Meet Specifications, Who Is Affected And What To Do
- Low
- How serious
- 13 Sep 2021
- Launched
- 5
- vehicles in the UK
- SRS2100
- Manufacturer’s campaign code
Mercedes-Benz recalled Smart Fortwo vehicles built between 19 November 2020 and 20 November 2020. The bonding of the windshield might not meet specifications. The dealer will replace the windshield on the affected vehicles. You won't usually pay for it.1
What’s Wrong
The bonding of the windshield might not meet specifications.
DVSA's Original Wording
Concern: THE BONDING OF THE WINDSHIELD MIGHT NOT MEET SPECIFICATIONS Defect: The bonding of the windshield might not meet specifications. Remedy: Replace the windshield on the affected vehicles.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: the bonding of the windshield might not meet specifications.
The Fix
The dealer will replace the windshield on the affected vehicles.
Are You Affected?
Smart Fortwo built between 19 November 2020 and 20 November 2020 may be included. Mercedes-Benz estimates 5 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRS2100 or the DVSA reference R/2021/265. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Smart Forfour, Smart FortwoSteering knuckle incorrectly manufactured | Urgent | R/2017/252 | |
| Smart Forfour, Smart FortwoHandbrake may not hold | Urgent | R/2017/245 | |
| Smart Forfour, Smart FortwoVehicle may roll away | Low | R/2016/198 | |
| Smart FortwoMaintenance flap may detach from vehicle | Low | R/2016/092 | |
| Smart FortwoDirectional control may be affected | Urgent | R/2015/153 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2021/198 on 13 Sep 2021, for the behaviour of the emergency call system might not meet specifications. The one launched after it was R/2021/266 on 14 Sep 2021, for the middle fastening of the roof rail could come loose. You can also see every Mercedes-Benz recall and all recalls launched in 2021.
Source: DVSA recall R/2021/265, launched 13 September 2021. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.