Mercedes-Benz GLC Recall R/2023/291: The Socket For The Towing Device In The Front Crossmember Might Not Meet Specifications, Who Is Affected And What To Do
- Low
- How serious
- 10 Nov 2023
- Launched
- 2,110
- vehicles in the UK
- SRPC2333/6290004
- Manufacturer’s campaign code
Mercedes-Benz recalled GLC vehicles built between 4 July 2022 and 20 December 2023. The socket for the front towing device might not meet specifications. The dealer will check the towing device and replace the front cross member if necessary. You won't usually pay for it.1
What’s Wrong
The socket for the front towing device might not meet specifications.
DVSA's Original Wording
Concern: The socket for the towing device in the front crossmember might not meet specifications Defect: On affected vehicles the socket for the front towing device might not meet specifications. Remedy: Check the towing device and replace the front cross member if necessary.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: the socket for the towing device in the front crossmember might not meet specifications.
The Fix
The dealer will check the towing device and replace the front cross member if necessary.
Are You Affected?
GLC built between 4 July 2022 and 20 December 2023 may be included. Mercedes-Benz estimates 2,110 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRPC2333/6290004 or the DVSA reference R/2023/291. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| CLS, E Class, GLCDrive shaft joint | Low | R/2026/148 | |
| C Class, EQE, GLCBolting of steering coupling | Urgent | R/2025/333 | |
| GLCMounting of Multi-Purpose camera & interior mirror | Book soon | R/2025/216 | |
| AMG GT, GLC, S Class, SLProcessor Starter/Generator | Urgent | R/2025/124 | |
| C Class, CLS, E Class, GLCMisfire detection M264 | Low | R/2024/474 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2023/226 on 3 Nov 2023, for on affected vehicles the length of the transmission wiring harness might not meet…. The one launched after it was R/2023/308 on 22 Nov 2023, for on affected vehicles the left brake hose on the rear axle might not have been installed…. You can also see every Mercedes-Benz recall and all recalls launched in 2023.
Source: DVSA recall R/2023/291, launched 10 November 2023. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.