Nissan Qashqai Recall R/2024/021: On Affected Vehicles The Capacitive Mat For Hand On Detection May Have Been Damaged During…, Who Is Affected And What To Do

Urgent

How serious

6 Feb 2024

Launched

9,536

vehicles in the UK

R23D5

Manufacturer’s campaign code

Nissan recalled Qashqai vehicles built between 6 May 2021 and 27 September 2022. The capacitive mat for hand on detection may have been damaged during manufacture of the steering wheel., The steering wheel may falsely detect the driver has their hands on the wheel with ProPilot engaged and not give a warning to place hands back on the wheel. The dealer will inspect the steering wheel serial number and replace with a new countermeasure part where necessary. You won't usually pay for it.¹

What’s Wrong

The capacitive mat for hand on detection may have been damaged during manufacture of the steering wheel., The steering wheel may falsely detect the driver has their hands on the wheel with ProPilot engaged and not give a warning to place hands back on the wheel.

DVSA's Original Wording

Concern: On affected vehicles the capacitive mat for hand on detection may have been damaged during manufacture of the steering wheel. The steering wheel may falsely detect the driver has their hands on the wheel with ProPilot engaged and not give a warning to place hands back on the wheel. Defect: On affected vehicles the capacitive mat for hand on detection may have been damaged during manufacture of the steering wheel.� The steering wheel may falsely detect the driver has their hands on the wheel with ProPilot engaged and not give a warning to place hands back on the wheel.� Remedy: Inspect the steering wheel serial number and replace with a new countermeasure part where necessary.�

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The Risk

The recall notice describes the concern as: on affected vehicles the capacitive mat for hand on detection may have been damaged during manufacture of the steering wheel. The steering wheel may falsely detect the driver has their hands on the wheel with ProPilot engaged and not give a warning to place hands back on the wheel.

The Fix

The dealer will inspect the steering wheel serial number and replace with a new countermeasure part where necessary.

Are You Affected?

Qashqai built between 6 May 2021 and 27 September 2022 may be included. Nissan estimates 9,536 vehicles in the UK. Enter your registration to check, then confirm by VIN with Nissan, because not every car in the date range may be included.

What To Do Now

1. Check your car by registration above, then by VIN with Nissan.
2. Book with any franchised Nissan dealer, quoting the campaign code R23D5 or the DVSA reference R/2024/021. See how to get a Nissan recall fixed.
3. Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.

Related Recalls

This is one of 162 Nissan recalls in DVSA’s data. The Nissan recall launched before it was R/2023/281 on 16 Oct 2023, for on affected vehicles there is a potential for conductive fibrous shavings from the drive…. The one launched after it was R/2024/037 on 14 Feb 2024, for (X62) M9T intercooler. You can also see every Nissan recall, all recalls launched in 2024 and steering recalls across every make.

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Source: DVSA recall R/2024/021, launched 6 February 2024. Data updated 15 October 2026. How we grade urgency.