Volkswagen Polo, UP! Recall R/2017/347: Towing Eye In The Vehicle Tool Kit May Detach During Use, Who Is Affected And What To Do
- Urgent
- How serious
- 21 Dec 2017
- Launched
- 110,001
- vehicles in the UK
- 50D9
- Manufacturer’s campaign code
Volkswagen recalled Polo, UP! vehicles built between 1 October 2015 and 31 July 2017. The welding of the towing eye in the vehicle tool kit may not be to specification. The recall notice describes the fix as: that are likely to be affected and replace the towing eye in the vehicle tool kit. You won't usually pay for it.1
What’s Wrong
The welding of the towing eye in the vehicle tool kit may not be to specification. As a result the weld on the eye may fail during use causing loss of propulsion and the towrope with the attached eye can potentially cause property damage and personal injury.
DVSA's Original Wording
Concern: TOWING EYE IN THE VEHICLE TOOL KIT MAY DETACH DURING USE Defect: The welding of the towing eye in the vehicle tool kit may not be to specification. As a result the weld on the eye may fail during use causing loss of propulsion and the towrope with the attached eye can potentially cause property damage and personal injury. Remedy: Recall the vehicles that are likely to be affected and replace the towing eye in the vehicle tool kit.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
If the fault occurs, the recall notice says it could cause loss of propulsion and the towrope with the attached eye can potentially cause property damage and personal injury.
The Fix
The recall notice describes the fix as: that are likely to be affected and replace the towing eye in the vehicle tool kit.
Are You Affected?
Polo, UP! built between 1 October 2015 and 31 July 2017 may be included. Volkswagen estimates 110,001 vehicles in the UK. Enter your registration to check, then confirm by VIN with Volkswagen, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Volkswagen.
- Book with any franchised Volkswagen dealer, quoting the campaign code 50D9 or the DVSA reference R/2017/347. See how to get a Volkswagen recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| PoloCheck rear axle bolted connection | Stop driving | R/2025/385 | |
| Beetle, Crafter, EOS, FOX and 9 moreTakata front drivers or passenger airbag replacement | Stop driving | R/2025/357 | |
| ID.7, Id.buzz, Passat, Polo and 1 moreReplace front passenger airbag | Urgent | R/2025/208 | |
| PoloThe driver's airbag may not correctly deploy if activated | Urgent | R/2022/274 | |
| PoloThe roof spoiler may not have been bonded to the rear lid with the specified process materials | Book soon | R/2022/115 |
This is one of 220 Volkswagen recalls in DVSA’s data. The Volkswagen recall launched before it was R/2017/346 on 20 Dec 2017, for fuel hoses may crack and leak. The one launched after it was R/2018/034 on 29 Jan 2018, for passenger airbag may not deploy as intended. You can also see every Volkswagen recall, the Volkswagen UP! recall history, all recalls launched in 2017 and loss of power recalls across every make.
Source: DVSA recall R/2017/347, launched 21 December 2017. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.