Audi Q7 Recall R/2020/124: The Function Of The Locking Mechanism On The Front Head Restraints May Be Impaired, Who Is Affected And What To Do
- Low
- How serious
- 28 Apr 2020
- Launched
- 130
- vehicles in the UK
- 72K3
- Manufacturer’s campaign code
Audi recalled Q7 vehicles built between 1 July 2019 and 30 September 2019. The function of the locking mechanism on the front head restraints may be impaired. The dealer will replace the front head restraints on the affected vehicles. You won't usually pay for it.1
What’s Wrong
The function of the locking mechanism on the front head restraints may be impaired.
DVSA's Original Wording
Concern: THE FUNCTION OF THE LOCKING MECHANISM ON THE FRONT HEAD RESTRAINTS MAY BE IMPAIRED Defect: The function of the locking mechanism on the front head restraints may be impaired. Remedy: The front head restraints must be replaced on the affected vehicles
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: the function of the locking mechanism on the front head restraints may be impaired.
The Fix
The dealer will replace the front head restraints on the affected vehicles.
Are You Affected?
Q7 built between 1 July 2019 and 30 September 2019 may be included. Audi estimates 130 vehicles in the UK. Enter your registration to check, then confirm by VIN with Audi, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Audi.
- Book with any franchised Audi dealer, quoting the campaign code 72K3 or the DVSA reference R/2020/124. See how to get a Audi recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| A8, Q7, Q8Software update for battery control unit | Urgent | R/2025/441 | |
| Q7, Q8The function of the side airbag may be restricted due to the airbag not being sufficiently secured to the front left seat frame | Urgent | R/2024/018 | |
| Q3, Q7, Q8A weld seam on the outer backrest frame of the front seats may not have been made correctly | Low | R/2023/331 | |
| A4, A5, A6, A8 and 4 moreFollowing a previous campaign the toe and/or camber values on the rear axle may in certain circumstances incorrectly be changed without this being noticed | Book soon | R/2022/036 | |
| A4, A5, A6, A8 and 4 moreRear axle suspension links nuts do not meet specifications | Book soon | R/2021/236 |
This is one of 158 Audi recalls in DVSA’s data. The Audi recall launched before it was R/2020/115 on 27 Mar 2020, for there may be increased pedal travel as a result of production tolerances. The one launched after it was R/2020/135 on 19 May 2020, for gear oil may escape due to a faulty welded joint on the gearbox oil line. You can also see every Audi recall and all recalls launched in 2020.
Source: DVSA recall R/2020/124, launched 28 April 2020. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.