Citroën C-Zero Recall R/2016/073: Engine May Not Start, Who Is Affected And What To Do
- Low
- How serious
- 6 Apr 2016
- Launched
- 19
- vehicles in the UK
- NRY
- Manufacturer’s campaign code
Citroën recalled C-Zero vehicles built between 6 August 2011 and 28 March 2012. Due to none conformity during manufacture the resistance of the insulated base inside the Engine Control Unit (ECU) which controls the electric motor may decrease. The recall notice describes the fix as: that are likely to be affected and replace the engine ECU. You won't usually pay for it.1
What’s Wrong
Due to none conformity during manufacture the resistance of the insulated base inside the Engine Control Unit (ECU) which controls the electric motor may decrease. As a result the voltage in the circuit may become unstable causing the warning light to illuminate and the driving motor power to be restricted to the fail safe control. In the worst case scenario the vehicle may not be able to be restarted and the battery may not be able to be charged.
DVSA's Original Wording
Concern: ENGINE MAY NOT START Defect: Due to none conformity during manufacture the resistance of the insulated base inside the Engine Control Unit (ECU) which controls the electric motor may decrease. As a result the voltage in the circuit may become unstable causing the warning light to illuminate and the driving motor power to be restricted to the fail safe control. In the worst case scenario the vehicle may not be able to be restarted and the battery may not be able to be charged. Remedy: Recall the vehicles that are likely to be affected and replace the engine ECU.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
If the fault occurs, the recall notice says it could cause the warning light to illuminate and the driving motor power to be restricted to the fail safe control.
The Fix
The recall notice describes the fix as: that are likely to be affected and replace the engine ECU.
Are You Affected?
C-Zero built between 6 August 2011 and 28 March 2012 may be included. Citroën estimates 19 vehicles in the UK. Enter your registration to check, then confirm by VIN with Citroën, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Citroën.
- Book with any franchised Citroën dealer, quoting the campaign code NRY or the DVSA reference R/2016/073. See how to get a Citroën recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| C-ZeroCitroen c- zero passenger airbag takata | Stop driving | R/2025/365 | |
| C-ZeroWater may penetrate into the brake vacuum pump causing corrosion | Urgent | R/2019/456 | |
| C-ZeroA non-conformity in an internal component could affect deployment of the passenger airbag | Urgent | R/2017/306 | |
| C-ZeroLoss of power | Urgent | R/2015/160 | |
| C-ZeroBraking efficiency may be affected | Urgent | R/2014/118 |
This is one of 414 Citroën recalls in DVSA’s data. The Citroën recall launched before it was R/2016/057 on 31 Mar 2016, for seat belt buckle strap may fail. The one launched after it was R/2016/136 on 27 Jun 2016, for steering column may fail unexpectedly. You can also see every Citroën recall and all recalls launched in 2016.
Source: DVSA recall R/2016/073, launched 6 April 2016. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.