Citroën Dispatch IV Recall R/2017/067: Front Shock Absorber May Fail, Who Is Affected And What To Do
- Urgent
- How serious
- 22 Feb 2017
- Launched
- 1
- vehicles in the UK
- NYF
- Manufacturer’s campaign code
Citroën recalled Dispatch IV vehicles. The bolts retaining the front shock absorber could come loose. The recall notice describes the fix as: on affected vehicles replace the front shock absorber retaining bolts. You won't usually pay for it.1
What’s Wrong
The bolts retaining the front shock absorber could come loose. This may adversely affect the steering control of the vehicle.
DVSA's Original Wording
Concern: FRONT SHOCK ABSORBER MAY FAIL Defect: The bolts retaining the front shock absorber could come loose. This may adversely affect the steering control of the vehicle. Remedy: On affected vehicles replace the front shock absorber retaining bolts.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: front shock absorber may fail.
The Fix
The recall notice describes the fix as: on affected vehicles replace the front shock absorber retaining bolts.
Are You Affected?
Dispatch IV may be included. Citroën estimates 1 vehicles in the UK. Enter your registration to check, then confirm by VIN with Citroën, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Citroën.
- Book with any franchised Citroën dealer, quoting the campaign code NYF or the DVSA reference R/2017/067. See how to get a Citroën recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Dispatch IV, SpacetourerSome vehicles may have been equipped with an incorrectly positioned fuel pipe | Urgent | R/2022/337 | |
| Dispatch IV, SpacetourerThe efficiency of the handbrake and service brake may be compromised | Urgent | R/2022/242 | |
| C4 V3, Dispatch IV, DS3 Crossback, SpacetourerThe high voltage harness fitted might not be to correct specification | Urgent | R/2022/202 | |
| Dispatch IV, SpacetourerHeadrests on the front modular seat do not conform to the design specification | Low | R/2022/126 | |
| Dispatch IV, SpacetourerElectrical harness could move from original position and weaken the harness | Low | R/2022/028 |
This is one of 414 Citroën recalls in DVSA’s data. The Citroën recall launched before it was R/2017/065 on 22 Feb 2017, for malfunctions in electrical systems. The one launched after it was R/2017/070 on 22 Feb 2017, for unexpected airbag deployment. You can also see every Citroën recall, all recalls launched in 2017 and steering recalls across every make.
Source: DVSA recall R/2017/067, launched 22 February 2017. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.