Citroën Dispatch III Recall R/2019/296: On The Affected Vehicles It Is Possible That A Crack Could Develop Over Time On The…, Who Is Affected And What To Do
- Low
- How serious
- 2 Sep 2019
- Launched
- 792
- vehicles in the UK
- GQY
- Manufacturer’s campaign code
Citroën recalled Dispatch III vehicles built between 25 February 2014 and 29 March 2016. Counterweight could become detached and fall from the vehicle. The dealer will add two new fixings for each counterweight. You won't usually pay for it.1
What’s Wrong
Counterweight could become detached and fall from the vehicle.
DVSA's Original Wording
Concern: ON THE AFFECTED VEHICLES IT IS POSSIBLE THAT A CRACK COULD DEVELOP OVER TIME ON THE COUNTERWEIGHT SUPPORTS LOCATED UNDER THE REAR FLOOR Defect: Counterweight could become detached and fall from the vehicle Remedy: Add two new fixings for each counterweight
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: on the affected vehicles it is possible that a crack could develop over time on the counterweight supports located under the rear floor.
The Fix
The dealer will add two new fixings for each counterweight.
Are You Affected?
Dispatch III built between 25 February 2014 and 29 March 2016 may be included. Citroën estimates 792 vehicles in the UK. Enter your registration to check, then confirm by VIN with Citroën, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Citroën.
- Book with any franchised Citroën dealer, quoting the campaign code GQY or the DVSA reference R/2019/296. See how to get a Citroën recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| C4, C4 Picasso, C5, C8 and 3 moreFuel may leak | Urgent | R/2015/243 | |
| Dispatch IIIFuel may leak | Urgent | R/2014/164 | |
| Dispatch IIIWiper motor may fail | Book soon | R/2014/001 | |
| Dispatch IIIBraking efficiency may be affected | Urgent | R/2014/004 | |
| C8, Dispatch IIILoss of steering | Urgent | R/2013/099 |
This is one of 414 Citroën recalls in DVSA’s data. The Citroën recall launched before it was R/2019/275 on 19 Aug 2019, for the bonnet hook may not be secured correctly. The one launched after it was R/2019/329 on 26 Sep 2019, for due to the calibration of the engine management software NOX emissions may not comply with…. You can also see every Citroën recall and all recalls launched in 2019.
Source: DVSA recall R/2019/296, launched 2 September 2019. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.