Citroën C5 Aircross PHEV FWD Recall R/2023/107: Affected Vehicles May Experience HV Battery Overheating That May Lead To A HV Battery…, Who Is Affected And What To Do
- Urgent
- How serious
- 4 Apr 2023
- Launched
- 830
- vehicles in the UK
- JQE/ 221090CO
- Manufacturer’s campaign code
Citroën recalled C5 Aircross PHEV FWD vehicles built between 20 January 2020 and 2 December 2021. Some vehicles may experience HV Battery overheating that may lead to a HV Battery thermal runaway and in a worst case to a battery or vehicle fire. The dealer will reprogram the BMS (Battery Management System) with enhanced battery monitoring software. You won't usually pay for it.1
What’s Wrong
Some vehicles may experience HV Battery overheating that may lead to a HV Battery thermal runaway and in a worst case to a battery or vehicle fire.
DVSA's Original Wording
Concern: Affected vehicles may experience HV Battery overheating that may lead to a HV Battery thermal runaway and in a worst case to a battery or vehicle fire. Defect: Affected vehicles may experience HV Battery overheating that may lead to a HV Battery thermal runaway and in a worst case to a battery or vehicle fire. Remedy: The BMS (Battery Management System) will be reprogrammed with enhanced battery monitoring software.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
If the fault occurs, the recall notice says it could lead to a HV Battery thermal runaway and in a worst case to a battery or vehicle fire.
The Fix
The dealer will reprogram the BMS (Battery Management System) with enhanced battery monitoring software. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
C5 Aircross PHEV FWD built between 20 January 2020 and 2 December 2021 may be included. Citroën estimates 830 vehicles in the UK. Enter your registration to check, then confirm by VIN with Citroën, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Citroën.
- Book with any franchised Citroën dealer, quoting the campaign code JQE/ 221090CO or the DVSA reference R/2023/107. See how to get a Citroën recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| C5 Aircross PHEV FWDAffected vehicles may experience HV Battery overheating that may lead to a HV Battery thermal runaway and in a worst case to a battery or vehicle fire | Urgent | R/2023/110 | |
| C5 Aircross V2MCU inverter | Urgent | R/2026/162 | |
| C3 V5Power steering wiring harness | Urgent | R/2026/068 | |
| C3, C3 Aircross, C4, C4XAlternator protection | Urgent | R/2026/073 | |
| C5 AircrossCitroen C5 Aircross traction battery | Urgent | R/2025/381 |
This is one of 414 Citroën recalls in DVSA’s data. The Citroën recall launched before it was R/2023/032 on 27 Jan 2023, for suspension wishbone bolts may have been incorrectly tightened during the production…. The one launched after it was R/2023/110 on 5 Apr 2023, for affected vehicles may experience HV Battery overheating that may lead to a HV Battery…. You can also see every Citroën recall, the Citroën C5 Aircross recall history, all recalls launched in 2023 and high-voltage battery recalls across every make.
Source: DVSA recall R/2023/107, launched 4 April 2023. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.