Citroën C5 Aircross Recall R/2025/381: Citroen C5 Aircross Traction Battery, Who Is Affected And What To Do
- Urgent
- How serious
- 8 Sep 2025
- Launched
- 384
- vehicles in the UK
- GK8-251189CO
- Manufacturer’s campaign code
Citroën recalled C5 Aircross vehicles built between 20 January 2020 and 18 February 2021. Some vehicles may have a fault in the High Voltage Battery which could potentially lead to it overheating and in the worst case a battery or vehicle fire. The dealer will update the battery management software or replace the High Voltage Battery if necessary. You won't usually pay for it.1
What’s Wrong
Some vehicles may have a fault in the High Voltage Battery which could potentially lead to it overheating and in the worst case a battery or vehicle fire. Customers are advised to stop any plug-in charging and eSave charging until the vehicle is reworked.
DVSA's Original Wording
Concern: Citroen C5 Aircross Traction Battery. Defect: Affected vehicles may have a fault in the High Voltage Battery which could potentially lead to it overheating and in the worst case a battery or vehicle fire. Customers are advised to stop any plug-in charging and eSave charging until the vehicle is reworked. Remedy: Update the battery management software or replace the High Voltage Battery if necessary.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
If the fault occurs, the recall notice says it could lead to it overheating and in the worst case a battery or vehicle fire.
The Fix
The dealer will update the battery management software or replace the High Voltage Battery if necessary. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
C5 Aircross built between 20 January 2020 and 18 February 2021 may be included. Citroën estimates 384 vehicles in the UK. Enter your registration to check, then confirm by VIN with Citroën, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Citroën.
- Book with any franchised Citroën dealer, quoting the campaign code GK8-251189CO or the DVSA reference R/2025/381. See how to get a Citroën recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| C5 AircrossBody height sensor | Book soon | R/2026/158 | |
| Berlingo, C5 Aircross, DispatchCitroen Cross carline Fuel injection common rail | Urgent | R/2026/021 | |
| C5 AircrossCitroen C5 Aircross BCM software Stop/Start system | Low | R/2025/417 | |
| Berlingo, C3, C3 Aircross, C4 and 5 moreOn board diagnostics | Low | R/2025/346 | |
| C3, C4, C4X, C5 Aircross and 1 moreCitroen fuel pipe | Urgent | R/2025/283 |
This is one of 414 Citroën recalls in DVSA’s data. The Citroën recall launched before it was R/2025/365 on 2 Sep 2025, for citroen c- zero passenger airbag takata. The one launched after it was R/2025/397 on 16 Sep 2025, for citroen Relay wrong proxy configuration. You can also see every Citroën recall, the Citroën C5 Aircross recall history, all recalls launched in 2025 and high-voltage battery recalls across every make.
Source: DVSA recall R/2025/381, launched 8 September 2025. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.