Citroën C4, C5 Aircross Recall R/2025/070: Citroen Automomous Telematics Box, Who Is Affected And What To Do
- Low
- How serious
- 14 Feb 2025
- Launched
- 5
- vehicles in the UK
- NR7 -251001EE
- Manufacturer’s campaign code
Citroën recalled C4, C5 Aircross vehicles built between 5 March 2024 and 16 December 2024. Some vehicles may experience an autonomous telematic box that cannot connect to the remote server making it not possible to make calls or use other connected services. The recall notice describes the fix as: disconnect the 12V battery and reconnect it after 15 seconds then check for a trouble code. You won't usually pay for it.1
What’s Wrong
Some vehicles may experience an autonomous telematic box that cannot connect to the remote server making it not possible to make calls or use other connected services.
DVSA's Original Wording
Concern: Citroen Automomous Telematics Box. Defect: Affected vehicles may experience an autonomous telematic box that cannot connect to the remote server making it not possible to make calls or use other connected services. Remedy: Disconnect the 12V battery and reconnect it after 15 seconds then check for a trouble code.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: citroen automomous telematics box.
The Fix
The recall notice describes the fix as: disconnect the 12V battery and reconnect it after 15 seconds then check for a trouble code.
Are You Affected?
C4, C5 Aircross built between 5 March 2024 and 16 December 2024 may be included. Citroën estimates 5 vehicles in the UK. Enter your registration to check, then confirm by VIN with Citroën, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Citroën.
- Book with any franchised Citroën dealer, quoting the campaign code NR7 -251001EE or the DVSA reference R/2025/070. See how to get a Citroën recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| C5 AircrossBody height sensor | Book soon | R/2026/158 | |
| C3, C3 Aircross, C4, C4XAlternator protection | Urgent | R/2026/073 | |
| Berlingo, C5 Aircross, DispatchCitroen Cross carline Fuel injection common rail | Urgent | R/2026/021 | |
| C5 AircrossCitroen C5 Aircross BCM software Stop/Start system | Low | R/2025/417 | |
| C5 AircrossCitroen C5 Aircross traction battery | Urgent | R/2025/381 |
This is one of 414 Citroën recalls in DVSA’s data. The Citroën recall launched before it was R/2025/056 on 13 Feb 2025, for citroen C5 Aircross C5X fuel pipe leakage. The one launched after it was R/2025/074 on 19 Feb 2025, for citroen C3 Jet cooling nozzle failure. You can also see every Citroën recall, the Citroën C4 recall history and all recalls launched in 2025.
Source: DVSA recall R/2025/070, launched 14 February 2025. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.