Citroën C3 Recall R/2025/487: Citroen C3 v5 Autonomous Telematics Box Cannot Connect To Server, Who Is Affected And What To Do
- Low
- How serious
- 19 Dec 2025
- Launched
- 1,572
- vehicles in the UK
- GQ7-251910EE
- Manufacturer’s campaign code
Citroën recalled C3 vehicles built between 4 June 2024 and 7 May 2025. There may be a software bug in the Body Control Module (BCM) which prevents a connection to the server and affects the speed limit indication system. The dealer will update the BCM software. You won't usually pay for it.1
What’s Wrong
There may be a software bug in the Body Control Module (BCM) which prevents a connection to the server and affects the speed limit indication system.
DVSA's Original Wording
Concern: Citroen C3 v5 Autonomous telematics box cannot connect to server Defect: On affected vehicles there may be a software bug in the Body Control Module (BCM) which prevents a connection to the server and affects the speed limit indication system. Remedy: Update the BCM software.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: citroen C3 v5 Autonomous telematics box cannot connect to server.
The Fix
The dealer will update the BCM software. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
C3 built between 4 June 2024 and 7 May 2025 may be included. Citroën estimates 1,572 vehicles in the UK. Enter your registration to check, then confirm by VIN with Citroën, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Citroën.
- Book with any franchised Citroën dealer, quoting the campaign code GQ7-251910EE or the DVSA reference R/2025/487. See how to get a Citroën recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| C3, C3 AircrossAlarm triggered randomly: BCM software | Low | R/2026/122 | |
| C3, C3 Aircross, C4, C4XAlternator protection | Urgent | R/2026/073 | |
| C3, C3 AircrossCitroen C3 C3 Aircross brake pedal bracket connection | Urgent | R/2025/514 | |
| Berlingo, C3, C3 Aircross, C4 and 5 moreOn board diagnostics | Low | R/2025/346 | |
| C3, C4, C4X, C5 Aircross and 1 moreCitroen fuel pipe | Urgent | R/2025/283 |
This is one of 414 Citroën recalls in DVSA’s data. The Citroën recall launched before it was R/2025/514 on 21 Nov 2025, for citroen C3 C3 Aircross brake pedal bracket connection. The one launched after it was R/2026/009 on 19 Dec 2025, for citroen Spacetourer (K0) Berlingo (K9) IVI software via OTA update. You can also see every Citroën recall, all recalls launched in 2025 and software recalls across every make.
Source: DVSA recall R/2025/487, launched 19 December 2025. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.