Ford Mustang Mach-E Recall R/2021/225: Incorrect Location Information May Be Sent From The Ecall System, Who Is Affected And What To Do
- Book soon
- How serious
- 16 Jun 2021
- Launched
- 1,835
- vehicles in the UK
- 21C16
- Manufacturer’s campaign code
Ford recalled Mustang Mach-E vehicles built between 6 October 2020 and 2 June 2021. Incorrect location information may be sent from the eCall system. The recall notice describes the fix as: a software update is required to SYNC module. You won't usually pay for it.1
What’s Wrong
Incorrect location information may be sent from the eCall system.
DVSA's Original Wording
Concern: INCORRECT LOCATION INFORMATION MAY BE SENT FROM THE eCALL SYSTEM Defect: Incorrect location information may be sent from the eCall system. Remedy: A software update is required to SYNC module.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: incorrect location information may be sent from the ecall system.
The Fix
The recall notice describes the fix as: a software update is required to SYNC module. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Mustang Mach-E built between 6 October 2020 and 2 June 2021 may be included. Ford estimates 1,835 vehicles in the UK. Enter your registration to check, then confirm by VIN with Ford, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Ford.
- Book with any franchised Ford dealer, quoting the campaign code 21C16 or the DVSA reference R/2021/225. See how to get a Ford recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Mustang Mach-ERear quarter glass moulding | Low | R/2026/356 | |
| Mustang Mach-EBattery Discharge | Book soon | R/2025/293 | |
| Mustang Mach-EIt is possible that the high voltage main contactors may overheat | Urgent | R/2022/194 | |
| Mustang Mach-EInadequate front windshield adhesion to the vehicle body structure | Low | R/2022/014 | |
| Mustang Mach-ERear seat belt buckle anchorage attachments may not meet the design specification | Urgent | R/2022/015 |
This is one of 378 Ford recalls in DVSA’s data. The Ford recall launched before it was R/2021/183 on 21 May 2021, for some vehicles may have been built with an additional bolt that may be loose within the…. The one launched after it was R/2019/155 on 31 Jul 2021, for airbag inflator may rupture upon deployment. You can also see every Ford recall, the Ford Mustang Mach-E recall history and all recalls launched in 2021.
Source: DVSA recall R/2021/225, launched 16 June 2021. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.