Ford Transit Recall R/2023/336: The SYNC Screen May Display A Blue Or Black Image When The Vehicle Is Placed In Reverse Or…, Who Is Affected And What To Do
- Low
- How serious
- 13 Dec 2023
- Launched
- 6,952
- vehicles in the UK
- 23S48
- Manufacturer’s campaign code
Ford recalled Transit vehicles built between 4 October 2021 and 10 October 2023. The SYNC screen may display a blue or black image when the vehicle is placed in reverse or when the 360 degree view is selected and available (during low-speed operation). The dealer will replace rear camera and update software. You won't usually pay for it.1
What’s Wrong
The SYNC screen may display a blue or black image when the vehicle is placed in reverse or when the 360 degree view is selected and available (during low-speed operation).
DVSA's Original Wording
Concern: The SYNC screen may display a blue or black image when the vehicle is placed in reverse or when the 360 degree view is selected and available (during low-speed operation). Defect: The SYNC screen may display a blue or black image when the vehicle is placed in reverse or when the 360 degree view is selected and available (during low-speed operation). Remedy: Replace rear camera and update software
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: the SYNC screen may display a blue or black image when the vehicle is placed in reverse or when the 360 degree view is selected and available (during low-speed operation).
The Fix
The dealer will replace rear camera and update software. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Transit built between 4 October 2021 and 10 October 2023 may be included. Ford estimates 6,952 vehicles in the UK. Enter your registration to check, then confirm by VIN with Ford, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Ford.
- Book with any franchised Ford dealer, quoting the campaign code 23S48 or the DVSA reference R/2023/336. See how to get a Ford recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| TransitVehicle identification number label missing mandatory weight information | Low | R/2026/312 | |
| Tourneo Custom, Transit, Transit CustomAutomatic transmission snap ring | Low | R/2026/306 | |
| TransitMissing MOIS (Moving off information system | Low | R/2026/297 | |
| Kuga, Mach-E, Transit, Transit Courier and 1 moreUnintended high beam behaviour: compliance | Book soon | R/2026/268 | |
| TransitPotential incorrect CO2 emissions recorded on the certificate of conformity | Low | R/2026/178 |
This is one of 378 Ford recalls in DVSA’s data. The Ford recall launched before it was R/2023/342 on 7 Dec 2023, for some Mustang vehicles have a brake system warning lamp in the vehicle s instrument cluster…. The one launched after it was R/2024/025 on 30 Jan 2024, for incorrect instructions for setting passenger airbag deactivation in the printed Owner s…. You can also see every Ford recall and all recalls launched in 2023.
Source: DVSA recall R/2023/336, launched 13 December 2023. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.