Ford Transit Custom Recall R/2024/025: Incorrect Instructions For Setting Passenger Airbag Deactivation In The Printed Owner S…, Who Is Affected And What To Do
- Urgent
- How serious
- 30 Jan 2024
- Launched
- 4,773
- vehicles in the UK
- 23S62
- Manufacturer’s campaign code
Ford recalled Transit Custom vehicles built between 24 July 2023 and 18 November 2023. Incorrect instructions for setting passenger airbag deactivation in the printed Owner,s Manual if fitted and in the SYNC4 instructions. The dealer will replacement instructions issued. You won't usually pay for it.1
What’s Wrong
Incorrect instructions for setting passenger airbag deactivation in the printed Owner,s Manual if fitted and in the SYNC4 instructions. The customer may be unable to identify how to switch OFF/ON the passenger airbag when installing a rear-facing child seat.
DVSA's Original Wording
Concern: Incorrect instructions for setting passenger airbag deactivation in the printed Owner s Manual if fitted and in the SYNC4 instructions. The customer may be unable to identify how to switch OFF/ON the passenger airbag when installing a rear-facing child seat. Defect: Incorrect instructions for setting passenger airbag deactivation in the printed Owner�s Manual if fitted and in the SYNC4 instructions. The customer may be unable to identify how to switch OFF/ON the passenger airbag when installing a rear-facing child seat. Remedy: Replacement instructions issued
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: incorrect instructions for setting passenger airbag deactivation in the printed Owner s Manual if fitted and in the SYNC4 instructions. The customer may be unable to identify how to switch OFF/ON the passenger airbag when installing a rear-facing child seat.
The Fix
The dealer will replacement instructions issued.
Are You Affected?
Transit Custom built between 24 July 2023 and 18 November 2023 may be included. Ford estimates 4,773 vehicles in the UK. Enter your registration to check, then confirm by VIN with Ford, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Ford.
- Book with any franchised Ford dealer, quoting the campaign code 23S62 or the DVSA reference R/2024/025. See how to get a Ford recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Transit CustomPotential touch condition between bulkhead bolt and fuel tank | Urgent | R/2026/365 | |
| Tourneo Custom, Transit, Transit CustomAutomatic transmission snap ring | Low | R/2026/306 | |
| Transit CustomSeatbelt fraying | Urgent | R/2026/261 | |
| Kuga, Mach-E, Transit, Transit Courier and 1 moreUnintended high beam behaviour: compliance | Book soon | R/2026/268 | |
| Tourneo Custom, Transit CustomWiper Motor | Book soon | R/2026/258 |
This is one of 378 Ford recalls in DVSA’s data. The Ford recall launched before it was R/2023/336 on 13 Dec 2023, for the SYNC screen may display a blue or black image when the vehicle is placed in reverse or…. The one launched after it was R/2024/033 on 5 Feb 2024, for the incorrect Front Propeller Shaft may have been installed. You can also see every Ford recall, the Ford Transit Custom recall history, all recalls launched in 2024 and airbag recalls across every make.
Source: DVSA recall R/2024/025, launched 30 January 2024. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.