Lexus Lexus ES, Lexus UX Recall R/2019/123: The Emergency Calling System May Not Be Enabled, Who Is Affected And What To Do
- Book soon
- How serious
- 11 May 2019
- Launched
- 1,201
- vehicles in the UK
- UGG14
- Manufacturer’s campaign code
Lexus recalled Lexus ES, Lexus UX vehicles built between 5 October 2018 and 29 March 2019. The emergency calling system has not been activated. The dealer will inspect and activate the emergency call system if necessary. You won't usually pay for it.1
What’s Wrong
The emergency calling system has not been activated.
DVSA's Original Wording
Concern: THE EMERGENCY CALLING SYSTEM MAY NOT BE ENABLED Defect: There is a possibility that the emergency calling system has not been activated. Remedy: Inspect and activate the emergency call system if necessary.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: the emergency calling system may not be enabled.
The Fix
The dealer will inspect and activate the emergency call system if necessary.
Are You Affected?
Lexus ES, Lexus UX built between 5 October 2018 and 29 March 2019 may be included. Lexus estimates 1,201 vehicles in the UK. Enter your registration to check, then confirm by VIN with Lexus, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Lexus.
- Book with any franchised Lexus dealer, quoting the campaign code UGG14 or the DVSA reference R/2019/123. See how to get a Lexus recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Lexus ES, Lexus LS500, Lexus LS500H, Lexus NX and 3 moreDue to the software programming for the DCM memory capacity there is a possibility that the DCM may not complete the shutdown process within a specific period of time when the ignition is turned off causing the DCM to not restart at the next ignition cycle and making the e-Call function unavailable | Urgent | R/2023/280 | |
| Lexus UX250H, Lexus UX300EThe emergency calling system (ecall) may not function when required | Book soon | R/2021/316 |
This is one of 42 Lexus recalls in DVSA’s data. The Lexus recall launched before it was R/2018/309 on 14 Jan 2019, for front passenger air bag inflators containing degraded propellant may result in an inflator…. The one launched after it was R/2019/067 on 12 Aug 2019, for possible crack could develop on the sidewall reinforcement layer of the run-flat tyres. You can also see every Lexus recall and all recalls launched in 2019.
Source: DVSA recall R/2019/123, launched 11 May 2019. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.