Lexus Lexus UX250H, Lexus UX300E Recall R/2021/316: The Emergency Calling System (Ecall) May Not Function When Required, Who Is Affected And What To Do
- Book soon
- How serious
- 15 Nov 2021
- Launched
- 2,046
- vehicles in the UK
- WGG58
- Manufacturer’s campaign code
Lexus recalled Lexus UX250H, Lexus UX300E vehicles built between 2 November 2020 and 23 March 2021. The emergency calling system (eCall) may not function when required. The dealer will inspect the emergency calling system and update DCM software. You won't usually pay for it.1
What’s Wrong
The emergency calling system (eCall) may not function when required.
DVSA's Original Wording
Concern: THE EMERGENCY CALLING SYSTEM (eCall) MAY NOT FUNCTION WHEN REQUIRED Defect: The emergency calling system (eCall) may not function when required. Remedy: Inspect the emergency calling system and update DCM software. If the DCM is found to be damaged replace it with updated software.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: the emergency calling system (ecall) may not function when required.
The Fix
The dealer will inspect the emergency calling system and update DCM software. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Lexus UX250H, Lexus UX300E built between 2 November 2020 and 23 March 2021 may be included. Lexus estimates 2,046 vehicles in the UK. Enter your registration to check, then confirm by VIN with Lexus, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Lexus.
- Book with any franchised Lexus dealer, quoting the campaign code WGG58 or the DVSA reference R/2021/316. See how to get a Lexus recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Lexus ES300H, Lexus LS500, Lexus LS500H, Lexus UX250HBrake booster pump may stop working | Urgent | R/2019/249 | |
| Lexus ES, Lexus LS500, Lexus LS500H, Lexus NX and 3 moreDue to the software programming for the DCM memory capacity there is a possibility that the DCM may not complete the shutdown process within a specific period of time when the ignition is turned off causing the DCM to not restart at the next ignition cycle and making the e-Call function unavailable | Urgent | R/2023/280 | |
| Lexus ES, Lexus UXThe emergency calling system may not be enabled | Book soon | R/2019/123 |
This is one of 42 Lexus recalls in DVSA’s data. The Lexus recall launched before it was R/2020/060 on 5 Oct 2020, for fuel pump impeller can crack and cause fuel pump to become inoprative. The one launched after it was R/2022/109 on 9 May 2022, for certain spot welds might be missing. You can also see every Lexus recall and all recalls launched in 2021.
Source: DVSA recall R/2021/316, launched 15 November 2021. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.