Mercedes-Benz Sprinter 907 Recall R/2019/104: Incorrect Description Of The Vehicle Jack Support Points On Rear Axle In Digital Owner's…, Who Is Affected And What To Do
- Book soon
- How serious
- 29 Apr 2019
- Launched
- 43
- vehicles in the UK
- SRV1901
- Manufacturer’s campaign code
Mercedes-Benz recalled Sprinter 907 vehicles built between 2 October 2018 and 30 October 2018. The Digital Owner's Manual contains an incorrect description of the vehicle jack support points at the rear axle. The dealer will update the Digital Owner,s Manual by updating the head unit control unit software. You won't usually pay for it.1
What’s Wrong
The Digital Owner's Manual contains an incorrect description of the vehicle jack support points at the rear axle.
DVSA's Original Wording
Concern: INCORRECT DESCRIPTION OF THE VEHICLE JACK SUPPORT POINTS ON REAR AXLE IN DIGITAL OWNER'S MANUAL Defect: The Digital Owner's Manual contains an incorrect description of the vehicle jack support points at the rear axle. Remedy: Update the Digital Owner�s Manual by updating the head unit control unit software.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: incorrect description of the vehicle jack support points on rear axle in digital owner's manual.
The Fix
The dealer will update the Digital Owner,s Manual by updating the head unit control unit software. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Sprinter 907 built between 2 October 2018 and 30 October 2018 may be included. Mercedes-Benz estimates 43 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRV1901 or the DVSA reference R/2019/104. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Sprinter 907Propeller shaft weld seam | Low | R/2025/009 | |
| Sprinter 907Replace spring U-bolts of rear axle springs | Book soon | R/2024/301 | |
| Sprinter 907, Sprinter 910B-Pillar Reinforcement | Low | R/2024/222 | |
| Sprinter 907On affected vehicles the wheel rim structure might not meet specifications. Micro cracks might form in the rim structure | Book soon | R/2023/284 | |
| Sprinter 907On affected vehicles the screw connection of the partition wall might not meet specifications | Low | R/2023/265 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2018/384 on 24 Apr 2019, for failure of the glow plug relay. The one launched after it was R/2019/116 on 29 Apr 2019, for the cross bridge at the rear axle may not withstand internal durability specifications. You can also see every Mercedes-Benz recall, all recalls launched in 2019 and suspension recalls across every make.
Source: DVSA recall R/2019/104, launched 29 April 2019. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.