Mercedes-Benz CLS, E Class, GLE And 2 More Recall R/2019/256: To Achieve An Improvement In The Emissions Via Software Updates, Who Is Affected And What To Do
- Low
- How serious
- 6 Sep 2019
- Launched
- 25,647
- vehicles in the UK
- SRPC1921
- Manufacturer’s campaign code
Mercedes-Benz recalled CLS, E Class, GLE and 2 more vehicles built between 1 June 2012 and 30 November 2017. Improve the vehicle emissions via software updates. The dealer will update the diesel engine control unit software and add a supplementary booklet for the operator's manual. You won't usually pay for it.1
What’s Wrong
Improve the vehicle emissions via software updates.
DVSA's Original Wording
Concern: TO ACHIEVE AN IMPROVEMENT IN THE EMISSIONS VIA SOFTWARE UPDATES Defect: Improve the vehicle emissions via software updates. Remedy: Update the diesel engine control unit software and add a supplementary booklet for the operator's manual
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: to achieve an improvement in the emissions via software updates.
The Fix
The dealer will update the diesel engine control unit software and add a supplementary booklet for the operator's manual. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
CLS, E Class, GLE and 2 more built between 1 June 2012 and 30 November 2017 may be included. Mercedes-Benz estimates 25,647 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRPC1921 or the DVSA reference R/2019/256. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| CLS, E Class, GLCDrive shaft joint | Low | R/2026/148 | |
| GLEInstallation of the heat shield | Low | R/2026/326 | |
| E ClassCoolant pump control software | Low | R/2026/201 | |
| GLERear seat belt bolting | Urgent | R/2026/221 | |
| S ClassWindshield bonding | Low | R/2026/191 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2019/253 on 6 Sep 2019, for the crankshaft may exhibit surface damages. The one launched after it was R/2019/221 on 10 Sep 2019, for air condition system refridgerant does not meet requirements. You can also see every Mercedes-Benz recall, all recalls launched in 2019 and software recalls across every make.
Source: DVSA recall R/2019/256, launched 6 September 2019. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.