Mercedes-Benz GLE, GLK Recall R/2019/307: Software Update Required To Improve Emissions, Who Is Affected And What To Do
- Low
- How serious
- 18 Oct 2019
- Launched
- 12,315
- vehicles in the UK
- SRPC1935
- Manufacturer’s campaign code
Mercedes-Benz recalled GLE, GLK vehicles built between 1 August 2011 and 31 May 2018. Improve the vehicle emissions via software updates. The dealer will update the diesel engine control unit software and add a supplementary booklet for the operator's manual. You won't usually pay for it.1
What’s Wrong
Improve the vehicle emissions via software updates.
DVSA's Original Wording
Concern: SOFTWARE UPDATE REQUIRED TO IMPROVE EMISSIONS Defect: Improve the vehicle emissions via software updates Remedy: Update the diesel engine control unit software and add a supplementary booklet for the operator's manual. Check and replace N0x sensor if necessary.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: software update required to improve emissions.
The Fix
The dealer will update the diesel engine control unit software and add a supplementary booklet for the operator's manual. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
GLE, GLK built between 1 August 2011 and 31 May 2018 may be included. Mercedes-Benz estimates 12,315 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRPC1935 or the DVSA reference R/2019/307. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| GLEInstallation of the heat shield | Low | R/2026/326 | |
| GLERear seat belt bolting | Urgent | R/2026/221 | |
| GLE, GLSMounting of Multi-Purpose camera & interior mirror | Book soon | R/2025/217 | |
| GLE, GLSBolting of 48V ground connection | Urgent | R/2024/173 | |
| GLEOn affected vehicles under specific conditions (such as electric driving in wet weather) the required operating force of the brake pedal for a deceleration intended by the driver might be increased | Urgent | R/2023/346 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2019/304 on 17 Oct 2019, for software update required to improve emissions. The one launched after it was R/2019/326 on 18 Oct 2019, for the spoiler on the rear door may have been mounted incorrectly. You can also see every Mercedes-Benz recall, all recalls launched in 2019 and software recalls across every make.
Source: DVSA recall R/2019/307, launched 18 October 2019. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.