Mercedes-Benz Esprinter Recall R/2021/056: Vehicles Have Been Delivered With An Operating Manual That Doesn't Contain A Warning…, Who Is Affected And What To Do
- Urgent
- How serious
- 13 Apr 2021
- Launched
- 140
- vehicles in the UK
- SRV2104
- Manufacturer’s campaign code
Mercedes-Benz recalled Esprinter vehicles built between 19 March 2020 and 20 August 2020. Vehicles have been delivered with an operating manual that doesn,t contain a warning notice for the exclusive use of an approved charging cable for charging the high-voltage (HV) battery. The dealer will attach a supplementary sheet with a corresponding warning notice in the operation manual for the affected vehicles. You won't usually pay for it.1
What’s Wrong
Vehicles have been delivered with an operating manual that doesn,t contain a warning notice for the exclusive use of an approved charging cable for charging the high-voltage (HV) battery.
DVSA's Original Wording
Concern: VEHICLES HAVE BEEN DELIVERED WITH AN OPERATING MANUAL THAT DOESN'T CONTAIN A WARNING NOTICE FOR THE EXCLUSIVE USE OF AN APPROVED CHARGING CABLE FOR CHARGING THE HIGH VOLTAGE (HV) BATTERY Defect: Vehicles have been delivered with an operating manual that doesn�t contain a warning notice for the exclusive use of an approved charging cable for charging the high-voltage (HV) battery. Remedy: Attach a supplementary sheet with a corresponding warning notice in the operation manual for the affected vehicles.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: vehicles have been delivered with an operating manual that doesn't contain a warning notice for the exclusive use of an approved charging cable for charging the high voltage (HV) battery.
The Fix
The dealer will attach a supplementary sheet with a corresponding warning notice in the operation manual for the affected vehicles.
Are You Affected?
Esprinter built between 19 March 2020 and 20 August 2020 may be included. Mercedes-Benz estimates 140 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRV2104 or the DVSA reference R/2021/056. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| EsprinterA software implausibility error in the HV 'battery gateway' control unit may cause the contactors of all HV batteries to be opened unnecessarily | Urgent | R/2022/072 | |
| EsprinterOn certain front wheel drive vehicles equipped with an additional traction battery the attachment bolts on the frame of this high voltage battery could be loose | Urgent | R/2021/187 | |
| Esprinter, EvitoThe corrosion protection of the high voltage battery housing may not be sufficient | Urgent | R/2021/039 | |
| EsprinterThe threaded connections that join the front axle wheel bearings and drive shafts may work loose | Book soon | R/2020/271 | |
| CLAVariant of 48V wiring harness | Urgent | R/2025/556 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2021/033 on 13 Apr 2021, for the rescue cutting line located in the seat box of the driver seat may not be accessible. The one launched after it was R/2021/100 on 13 Apr 2021, for the additional lock for the connector of the seat belt tensioner wiring harness in the co…. You can also see every Mercedes-Benz recall, all recalls launched in 2021 and high-voltage battery recalls across every make.
Source: DVSA recall R/2021/056, launched 13 April 2021. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.