Mercedes-Benz Vito Recall R/2021/312: The Gear Recognition Function In The Transmission Could Not Function As Intended, Who Is Affected And What To Do
- Low
- How serious
- 7 Oct 2021
- Launched
- 2,889
- vehicles in the UK
- SRV2118
- Manufacturer’s campaign code
Mercedes-Benz recalled Vito vehicles built between 10 October 2019 and 26 March 2021. The gear recognition function in the transmission may not function as intended. The dealer will update the software responsible for gear recognition on the affected vehicles. You won't usually pay for it.1
What’s Wrong
The gear recognition function in the transmission may not function as intended.
DVSA's Original Wording
Concern: The gear recognition function in the transmission could not function as intended Defect: The gear recognition function in the transmission may not function as intended. Remedy: Update the software responsible for gear recognition on the affected vehicles
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: the gear recognition function in the transmission could not function as intended.
The Fix
The dealer will update the software responsible for gear recognition on the affected vehicles. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Vito built between 10 October 2019 and 26 March 2021 may be included. Mercedes-Benz estimates 2,889 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRV2118 or the DVSA reference R/2021/312. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| VitoCheck driver's airbag replace if necessary | Urgent | R/2025/239 | |
| VitoCheck driver's airbag replace if necessary | Urgent | R/2025/238 | |
| VitoConfigurations were written into one or more control units that might not meet specifications | Low | R/2022/244 | |
| VitoVehicles fitted with takata driver airbags equipped which may not function as intended when deployed | Urgent | R/2022/157 | |
| VitoVehicles fitted with takata driver airbags equipped which may not function as intended when deployed | Urgent | R/2022/156 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2021/254 on 6 Oct 2021, for the fuel line could chafe against the air conditioning line. The one launched after it was R/2021/222 on 12 Oct 2021, for bolting and fabric in the passenger airbag module might not meet specifications. You can also see every Mercedes-Benz recall and all recalls launched in 2021.
Source: DVSA recall R/2021/312, launched 7 October 2021. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.