Mercedes-Benz Sprinter 907, Sprinter 910, Vito 447 Recall R/2021/417: The Behaviour Of The Emergency Call System Might Not Meet Specifications, Who Is Affected And What To Do
- Book soon
- How serious
- 1 Dec 2021
- Launched
- 2,533
- vehicles in the UK
- SRX2107
- Manufacturer’s campaign code
Mercedes-Benz recalled Sprinter 907, Sprinter 910, Vito 447 vehicles built between 12 April 2018 and 21 December 2020. The behaviour of the emergency call system might not meet specifications. The dealer will update the software of the HERMES communication module for the emergency call system on the affected vehicles. You won't usually pay for it.1
What’s Wrong
The behaviour of the emergency call system might not meet specifications.
DVSA's Original Wording
Concern: THE BEHAVIOUR OF THE EMERGENCY CALL SYSTEM MIGHT NOT MEET SPECIFICATIONS Defect: On certain vehicles the behaviour of the emergency call system might not meet specifications. Remedy: Update the software of the HERMES communication module for the emergency call system on the affected vehicles
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: the behaviour of the emergency call system might not meet specifications.
The Fix
The dealer will update the software of the HERMES communication module for the emergency call system on the affected vehicles. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Sprinter 907, Sprinter 910, Vito 447 built between 12 April 2018 and 21 December 2020 may be included. Mercedes-Benz estimates 2,533 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRX2107 or the DVSA reference R/2021/417. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Sprinter 907Propeller shaft weld seam | Low | R/2025/009 | |
| Sprinter 907Replace spring U-bolts of rear axle springs | Book soon | R/2024/301 | |
| Sprinter 907, Sprinter 910B-Pillar Reinforcement | Low | R/2024/222 | |
| Sprinter 907On affected vehicles the wheel rim structure might not meet specifications. Micro cracks might form in the rim structure | Book soon | R/2023/284 | |
| Sprinter 907On affected vehicles the screw connection of the partition wall might not meet specifications | Low | R/2023/265 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2021/395 on 1 Dec 2021, for none or not approved cable ties have been used for additional fastening of the main wiring…. The one launched after it was R/2021/396 on 3 Dec 2021, for connection between the front axle suspension strut and steering knuckle could loosen. You can also see every Mercedes-Benz recall and all recalls launched in 2021.
Source: DVSA recall R/2021/417, launched 1 December 2021. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.