Mercedes-Benz EQV Recall R/2021/396: Connection Between The Front Axle Suspension Strut And Steering Knuckle Could Loosen, Who Is Affected And What To Do
- Urgent
- How serious
- 3 Dec 2021
- Launched
- 302
- vehicles in the UK
- SRX2105
- Manufacturer’s campaign code
Mercedes-Benz recalled EQV vehicles built between 14 September 2020 and 30 March 2021. The connection between the front axle suspension strut and the steering knuckle could loosen due to an insufficient preload force. The dealer will carry out replacement of the suspension bolt (top and bottom / left and right) as well as the nut. You won't usually pay for it.1
What’s Wrong
The connection between the front axle suspension strut and the steering knuckle could loosen due to an insufficient preload force.
DVSA's Original Wording
Concern: CONNECTION BETWEEN THE FRONT AXLE SUSPENSION STRUT AND STEERING KNUCKLE COULD LOOSEN Defect: On certain vehicles the connection between the front axle suspension strut and the steering knuckle could loosen due to an insufficient preload force. Remedy: Carry out replacement of the suspension bolt (top and bottom / left and right) as well as the nut.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: connection between the front axle suspension strut and steering knuckle could loosen.
The Fix
The dealer will carry out replacement of the suspension bolt (top and bottom / left and right) as well as the nut.
Are You Affected?
EQV built between 14 September 2020 and 30 March 2021 may be included. Mercedes-Benz estimates 302 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRX2105 or the DVSA reference R/2021/396. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| EQVMounted suspension struts are not sufficiently reinforced | Book soon | R/2020/375 | |
| SprinterWeld seam on rear axle brake mounting flange | Urgent | R/2025/428 | |
| C Class, EQE, GLCBolting of steering coupling | Urgent | R/2025/333 | |
| A Class, CLAVariant of rear axle brake hose | Urgent | R/2025/131 | |
| Esprinter 907Check axle drive module of rear axle | Book soon | R/2025/079 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2021/417 on 1 Dec 2021, for the behaviour of the emergency call system might not meet specifications. The one launched after it was R/2021/415 on 8 Dec 2021, for a software version which is not compatible with the ESP control unit could have been…. You can also see every Mercedes-Benz recall, all recalls launched in 2021 and steering recalls across every make.
Source: DVSA recall R/2021/396, launched 3 December 2021. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.