Mercedes-Benz C Class, EQS, S Class Recall R/2021/434: The Configuration Of The Mbux System Might Not Meet Specifications, Who Is Affected And What To Do
- Low
- How serious
- 12 Jan 2022
- Launched
- 25
- vehicles in the UK
- SRPC2162
- Manufacturer’s campaign code
Mercedes-Benz recalled C Class, EQS, S Class vehicles built between 18 December 2020 and 22 October 2021. With an active and connected Mercedes me connect account the configuration of the MBUX system might not meet specifications. The recall notice describes the fix as: a remote update of the configuration of the MBUX system will be conducted without the need for a workshop visit. You won't usually pay for it.1
What’s Wrong
With an active and connected Mercedes me connect account the configuration of the MBUX system might not meet specifications.
DVSA's Original Wording
Concern: THE CONFIGURATION OF THE MBUX SYSTEM MIGHT NOT MEET SPECIFICATIONS. Defect: On certain vehicles with an active and connected Mercedes me connect account the configuration of the MBUX system might not meet specifications. Remedy: A remote update of the configuration of the MBUX system will be conducted without the need for a workshop visit.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: the configuration of the mbux system might not meet specifications.
The Fix
The recall notice describes the fix as: a remote update of the configuration of the MBUX system will be conducted without the need for a workshop visit.
Are You Affected?
C Class, EQS, S Class built between 18 December 2020 and 22 October 2021 may be included. Mercedes-Benz estimates 25 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRPC2162 or the DVSA reference R/2021/434. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| S ClassWindshield bonding | Low | R/2026/191 | |
| C Class, EQE, GLCBolting of steering coupling | Urgent | R/2025/333 | |
| C ClassDriver seat belt fitting | Urgent | R/2025/158 | |
| AMG GT, GLC, S Class, SLProcessor Starter/Generator | Urgent | R/2025/124 | |
| C Class, CLS, E Class, GLCMisfire detection M264 | Low | R/2024/474 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2021/401 on 11 Jan 2022, for the corrosion protection of the high voltage battery housing might not be ensured over the…. The one launched after it was R/2021/440 on 12 Jan 2022, for software of engine control unit might not meet specifications. You can also see every Mercedes-Benz recall, the Mercedes-Benz C Class recall history and all recalls launched in 2022.
Source: DVSA recall R/2021/434, launched 12 January 2022. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.