Mercedes-Benz Gle/gls Recall R/2024/131: Downshift Operation Transmission Software, Who Is Affected And What To Do
- Low
- How serious
- 25 Mar 2024
- Launched
- 1,708
- vehicles in the UK
- SRPC2402
- Manufacturer’s campaign code
Mercedes-Benz recalled Gle/gls vehicles built between 7 November 2018 and 28 March 2023. The software of the transmission control unit might not meet specifications. The dealer will update the transmission control unit software on the affected vehicles. You won't usually pay for it.1
What’s Wrong
The software of the transmission control unit might not meet specifications.
DVSA's Original Wording
Concern: SRPC 2402 - Downshift operation transmission software Defect: On certain vehicles the software of the transmission control unit might not meet specifications. Remedy: Update the transmission control unit software on the affected vehicles.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: downshift operation transmission software.
The Fix
The dealer will update the transmission control unit software on the affected vehicles. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Gle/gls built between 7 November 2018 and 28 March 2023 may be included. Mercedes-Benz estimates 1,708 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRPC2402 or the DVSA reference R/2024/131. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| A Class, E Class, Gle/glsThe behaviour of the emergency call system might not meet specifications | Book soon | R/2021/108 | |
| A Class, A Class (177), AMG GT, B Class (246) and 16 moreThe behaviour of the emergency call system might not meet specifications | Book soon | R/2021/110 | |
| A Class, B Class, B Class/gla/glb, C Class and 7 moreThe communication module may be deactivated | Low | R/2021/082 | |
| Gle/glsThe dashboard might not meet the specifications | Low | R/2021/075 | |
| C Class, E Class, GLC, Gle/glsThe high voltage wiring harness shield may not permanently withstand the electrical loads that are induced under certain driving profiles | Urgent | R/2020/334 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2024/130 on 25 Mar 2024, for system protection. The one launched after it was R/2024/150 on 8 Apr 2024, for filling of air conditioning refrigerant. You can also see every Mercedes-Benz recall, all recalls launched in 2024 and software recalls across every make.
Source: DVSA recall R/2024/131, launched 25 March 2024. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.