Subaru Solterra Recall R/2025/389: Electric Compressor On 2023MY: 2025MY Solterra, Who Is Affected And What To Do
- Low
- How serious
- 1 Oct 2025
- Launched
- 895
- vehicles in the UK
- SRT372
- Manufacturer’s campaign code
Subaru recalled Solterra vehicles built between 29 March 2022 and 11 June 2025. Due to the programming of the HVAC control ECU software under certain conditions such as a specific failure mode of the electric compressor the HVAC system will enter a failsafe mode that suspends the heater operation of the system and affects defroster function. The dealer will update the HVAC control ECU software. You won't usually pay for it.1
What’s Wrong
Due to the programming of the HVAC control ECU software under certain conditions such as a specific failure mode of the electric compressor the HVAC system will enter a failsafe mode that suspends the heater operation of the system and affects defroster function. In some cases when the vehicle is operated in certain low temperatures the defrosting performance reduces and may not remove frost ice and/or fog from the windshield glass. This can reduce driver visibility and increase the risk of a crash in certain driving conditions.
DVSA's Original Wording
Concern: SRT372 Electric Compressor on 2023MY - 2025MY Solterra Defect: Due to the programming of the HVAC control ECU software under certain conditions such as a specific failure mode of the electric compressor the HVAC system will enter a failsafe mode that suspends the heater operation of the system and affects defroster function. In some cases when the vehicle is operated in certain low temperatures the defrosting performance reduces and may not remove frost ice and/or fog from the windshield glass. This can reduce driver visibility and increase the risk of a crash in certain driving conditions Remedy: Update the HVAC control ECU software.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: electric Compressor on 2023MY: 2025MY Solterra.
The Fix
The dealer will update the HVAC control ECU software. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Solterra built between 29 March 2022 and 11 June 2025 may be included. Subaru estimates 895 vehicles in the UK. Enter your registration to check, then confirm by VIN with Subaru, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Subaru.
- Book with any franchised Subaru dealer, quoting the campaign code SRT372 or the DVSA reference R/2025/389. See how to get a Subaru recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| SolterraSoftware update for Parking Assist ECU on certain 2023MY-2025MY Solterra | Low | R/2025/484 | |
| SolterraSoftware update for forward recognition camera | Low | R/2024/270 |
This is one of 37 Subaru recalls in DVSA’s data. The Subaru recall launched before it was R/2024/391 on 1 Nov 2024, for malfunction of inhibitor switch on CVT. The one launched after it was R/2025/484 on 1 Dec 2025, for software update for Parking Assist ECU on certain 2023MY-2025MY Solterra. You can also see every Subaru recall, all recalls launched in 2025 and software recalls across every make.
Source: DVSA recall R/2025/389, launched 1 October 2025. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.