Volkswagen Golf Recall R/2020/176: The E-call Service Function May Not Always Function, Who Is Affected And What To Do
- Book soon
- How serious
- 5 Jun 2020
- Launched
- 4,630
- vehicles in the UK
- 91AF
- Manufacturer’s campaign code
Volkswagen recalled Golf vehicles built between 12 March 2020 and 8 May 2020. The e-call service may not function. The dealer will update the Online Control Unit software on affected vehicle. You won't usually pay for it.1
What’s Wrong
The e-call service may not function.
DVSA's Original Wording
Concern: THE E-CALL SERVICE FUNCTION MAY NOT ALWAYS FUNCTION Defect: On affected vehicles the e-call service may not function Remedy: Update the Online Control Unit software on affected vehicle.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: the e-call service function may not always function.
The Fix
The dealer will update the Online Control Unit software on affected vehicle. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Golf built between 12 March 2020 and 8 May 2020 may be included. Volkswagen estimates 4,630 vehicles in the UK. Enter your registration to check, then confirm by VIN with Volkswagen, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Volkswagen.
- Book with any franchised Volkswagen dealer, quoting the campaign code 91AF or the DVSA reference R/2020/176. See how to get a Volkswagen recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Beetle, Crafter, EOS, FOX and 9 moreTakata front drivers or passenger airbag replacement | Stop driving | R/2025/357 | |
| GolfFront belt webbing | Low | R/2025/257 | |
| GolfFront belt webbing | Low | R/2025/256 | |
| GolfAnalysis vehicle modification | Low | R/2024/266 | |
| Arteon, Golf, PassatOn certain vehicles with electromechanical brake servo and DSG (Direct Shift Gearbox) of a limited production period there is a possibility that a heat protection mat was incorrectly fitted. In individual cases the brake fluid reservoir can melt and cause a brake fluid leak into the engine compartment | Urgent | R/2024/014 |
This is one of 220 Volkswagen recalls in DVSA’s data. The Volkswagen recall launched before it was R/2020/174 on 3 Jun 2020, for possibility of humidity ingress in the bowden cables of the doors. The one launched after it was R/2020/203 on 6 Jul 2020, for there is the possibility that a small child could climb from the bunk bed out through the…. You can also see every Volkswagen recall and all recalls launched in 2020.
Source: DVSA recall R/2020/176, launched 5 June 2020. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.