Volkswagen T-Cross Recall R/2021/392: A Software Fault In The Instrument Cluster Control Unit, Who Is Affected And What To Do
- Low
- How serious
- 21 Oct 2021
- Launched
- 1,104
- vehicles in the UK
- 90S4
- Manufacturer’s campaign code
Volkswagen recalled T-Cross vehicles built between 19 January 2021 and 24 June 2021. A software fault in the instrument cluster control unit can lead to the driver not being shown any optical or acoustic warnings if a person on the rear seat bench is not fastened in. The dealer will update the software for the instrument cluster. You won't usually pay for it.1
What’s Wrong
A software fault in the instrument cluster control unit can lead to the driver not being shown any optical or acoustic warnings if a person on the rear seat bench is not fastened in.
DVSA's Original Wording
Concern: A SOFTWARE FAULT IN THE INSTRUMENT CLUSTER CONTROL UNIT Defect: A software fault in the instrument cluster control unit can lead to the driver not being shown any optical or acoustic warnings if a person on the rear seat bench is not fastened in. Remedy: On the affected vehicles the software for the instrument cluster must be updated.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
If the fault occurs, the recall notice says it could lead to the driver not being shown any optical or acoustic warnings if a person on the rear seat bench is not fastened in.
The Fix
The dealer will update the software for the instrument cluster. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
T-Cross built between 19 January 2021 and 24 June 2021 may be included. Volkswagen estimates 1,104 vehicles in the UK. Enter your registration to check, then confirm by VIN with Volkswagen, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Volkswagen.
- Book with any franchised Volkswagen dealer, quoting the campaign code 90S4 or the DVSA reference R/2021/392. See how to get a Volkswagen recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| T-CrossCurtain airbag units may have been fitted with the gas generator welded to the outlet pipe which is not fail proof | Urgent | R/2020/055 | |
| TouaregHybrid battery management reprogramming | Urgent | R/2026/001 | |
| ID.4, ID.5, ID.7Exterior door handle software update | Book soon | R/2025/516 | |
| GolfAnalysis vehicle modification | Low | R/2024/266 | |
| PassatWipers may detach | Book soon | R/2006/221 |
This is one of 220 Volkswagen recalls in DVSA’s data. The Volkswagen recall launched before it was R/2021/400 on 19 Oct 2021, for a faultily installed net for the design breakage point for the discharge of the passenger…. The one launched after it was R/2021/403 on 21 Oct 2021, for driver's air bag may not deploy correctly if activated. You can also see every Volkswagen recall, all recalls launched in 2021 and software recalls across every make.
Source: DVSA recall R/2021/392, launched 21 October 2021. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.