Audi A6, Q5 Recall R/2024/495: Servicing High-voltage Battery, Who Is Affected And What To Do

Stop driving

How serious

9 Dec 2024

Launched

2,181

vehicles in the UK

93AB

Manufacturer’s campaign code

Audi recalled A6, Q5 vehicles built between 19 March 2021 and 3 December 2022. Battery modules may become defective over the course of the vehicle’s service life. The dealer will replace the defective modules. You won't usually pay for it.¹

The manufacturer's notice tells owners not to drive until the repair is done. Ask Audi to collect the car. See do not drive recalls.

What’s Wrong

Battery modules may become defective over the course of the vehicle’s service life. This may result in a fire hazard when charging the high-voltage battery with the associated risk of severe or fatal injuries to people inside and/or outside the vehicle as well as significant material damage. To minimise this risk do not charge the high-voltage battery using an external charging source. In addition do not use the e-tron modes “Battery charge” and “Battery hold” (refer to Owner’s Manual) until further notice.

DVSA's Original Wording

Concern: Servicing high-voltage battery Defect: On affected vehicles battery modules may become defective over the course of the vehicle’s service life. This may result in a fire hazard when charging the high-voltage battery with the associated risk of severe or fatal injuries to people inside and/or outside the vehicle as well as significant material damage. To minimise this risk do not charge the high-voltage battery using an external charging source. In addition do not use the e-tron modes “Battery charge” and “Battery hold” (refer to Owner’s Manual) until further notice. Remedy: Replace the defective modules. Further software fix being developed to improve monitoring.

Contains public sector information licensed under the Open Government Licence v3.0.

The Risk

If the fault occurs, the recall notice says it could result in a fire hazard when charging the high-voltage battery with the associated risk of severe or fatal injuries to people inside and/or outside the vehicle as well as significant material damage.

The Fix

The dealer will replace the defective modules. The fix is a software update, which usually takes under an hour at the dealer.

Are You Affected?

A6, Q5 built between 19 March 2021 and 3 December 2022 may be included. Audi estimates 2,181 vehicles in the UK. Enter your registration to check, then confirm by VIN with Audi, because not every car in the date range may be included.

What To Do Now

1. Check your car by registration above, then by VIN with Audi.
2. Book with any franchised Audi dealer, quoting the campaign code 93AB or the DVSA reference R/2024/495. See how to get a Audi recall fixed.
3. Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.

Related Recalls

This is one of 158 Audi recalls in DVSA’s data. The Audi recall launched before it was R/2024/436 on 8 Nov 2024, for check high-voltage battery. The one launched after it was R/2025/098 on 28 Feb 2025, for software update for brake electronics control unit. You can also see every Audi recall, the Audi Q5 recall history, all recalls launched in 2024 and high-voltage battery recalls across every make.

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Source: DVSA recall R/2024/495, launched 9 December 2024. Data updated 15 October 2026. How we grade urgency.