Citroën C-Elysee, C3, C3 Aircross Recall R/2019/353: The Calibration Of The Engine Management Software Could Result In Emissions Of NOX Which…, Who Is Affected And What To Do
- Low
- How serious
- 18 Oct 2019
- Launched
- 16,144
- vehicles in the UK
- GWK
- Manufacturer’s campaign code
Citroën recalled C-Elysee, C3, C3 Aircross vehicles built between 1 February 2017 and 12 April 2019. Engine management software issue could result in incorrect emission levels. The dealer will update the engine management software. You won't usually pay for it.1
What’s Wrong
Engine management software issue could result in incorrect emission levels.
DVSA's Original Wording
Concern: THE CALIBRATION OF THE ENGINE MANAGEMENT SOFTWARE COULD RESULT IN EMISSIONS OF NOx WHICH DO NOT COMPLY WITH THE REGULATORY LIMITS Defect: Engine management software issue could result in incorrect emission levels. Remedy: Update the engine management software.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
If the fault occurs, the recall notice says it could result in incorrect emission levels.
The Fix
The dealer will update the engine management software. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
C-Elysee, C3, C3 Aircross built between 1 February 2017 and 12 April 2019 may be included. Citroën estimates 16,144 vehicles in the UK. Enter your registration to check, then confirm by VIN with Citroën, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Citroën.
- Book with any franchised Citroën dealer, quoting the campaign code GWK or the DVSA reference R/2019/353. See how to get a Citroën recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| C3, C3 AircrossAlarm triggered randomly: BCM software | Low | R/2026/122 | |
| C3, C3 Aircross, C4, C4XAlternator protection | Urgent | R/2026/073 | |
| C3Citroen C3 v5 Autonomous telematics box cannot connect to server | Low | R/2025/487 | |
| C3, C3 AircrossCitroen C3 C3 Aircross brake pedal bracket connection | Urgent | R/2025/514 | |
| C3 AircrossCitroen C3 C3 Aircross risk of brake bar welding breakage | Stop driving | R/2025/363 |
This is one of 414 Citroën recalls in DVSA’s data. The Citroën recall launched before it was R/2019/329 on 26 Sep 2019, for due to the calibration of the engine management software NOX emissions may not comply with…. The one launched after it was R/2019/357 on 23 Oct 2019, for posible seepage of fuel from fuel tank. You can also see every Citroën recall, all recalls launched in 2019 and software recalls across every make.
Source: DVSA recall R/2019/353, launched 18 October 2019. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.