Citroën C5 Aircross Recall R/2019/407: The Trailer Tow Ball May Not Be Correct To Specification, Who Is Affected And What To Do
- Low
- How serious
- 3 Feb 2020
- Launched
- 10
- vehicles in the UK
- HAK
- Manufacturer’s campaign code
Citroën recalled C5 Aircross vehicles built between 2 September 2019 and 30 October 2019. Some trailer tow ball fixing bolts may be damaged. The dealer will replace the two tow ball fixing bolts. You won't usually pay for it.1
What’s Wrong
Some trailer tow ball fixing bolts may be damaged.
DVSA's Original Wording
Concern: THE TRAILER TOW BALL MAY NOT BE CORRECT TO SPECIFICATION Defect: Some trailer tow ball fixing bolts may be damaged. Remedy: Replace the two tow ball fixing bolts.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: the trailer tow ball may not be correct to specification.
The Fix
The dealer will replace the two tow ball fixing bolts.
Are You Affected?
C5 Aircross built between 2 September 2019 and 30 October 2019 may be included. Citroën estimates 10 vehicles in the UK. Enter your registration to check, then confirm by VIN with Citroën, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Citroën.
- Book with any franchised Citroën dealer, quoting the campaign code HAK or the DVSA reference R/2019/407. See how to get a Citroën recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| C5 AircrossBody height sensor | Book soon | R/2026/158 | |
| Berlingo, C5 Aircross, DispatchCitroen Cross carline Fuel injection common rail | Urgent | R/2026/021 | |
| C5 AircrossCitroen C5 Aircross BCM software Stop/Start system | Low | R/2025/417 | |
| C5 AircrossCitroen C5 Aircross traction battery | Urgent | R/2025/381 | |
| Berlingo, C3, C3 Aircross, C4 and 5 moreOn board diagnostics | Low | R/2025/346 |
This is one of 414 Citroën recalls in DVSA’s data. The Citroën recall launched before it was R/2019/401 on 17 Dec 2019, for steering column may not be correct to specification. The one launched after it was R/2019/430 on 5 Feb 2020, for certain seals in the front wheel arches may not be correct to specification. You can also see every Citroën recall, the Citroën C5 Aircross recall history and all recalls launched in 2020.
Source: DVSA recall R/2019/407, launched 3 February 2020. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.