Ford Explorer, Explorer PHEV, Transit Custom And 1 More Recall R/2024/011: Plug-in Hybrid Electric Vehicle: High Voltage Battery Diagnostic Inspection, Who Is Affected And What To Do
- Urgent
- How serious
- 12 Feb 2024
- Launched
- 1,153
- vehicles in the UK
- 23S53
- Manufacturer’s campaign code
Ford recalled Explorer, Explorer PHEV, Transit Custom and 1 more vehicles built between 19 September 2019 and 30 July 2022. Some vehicles may have a manufacturing defect in one or more of the vehicles. The dealer will replace the battery. You won't usually pay for it.1
What’s Wrong
Some vehicles may have a manufacturing defect in one or more of the vehicles. High Voltage battery cells which may result in a cell with a lower than expected capacity. In certain cases the low-capacity cell may develop an internal short circuit.
DVSA's Original Wording
Concern: 23S53 - Plug-in Hybrid Electric Vehicle - High Voltage Battery Diagnostic Inspection Defect: The affected vehicles may have a manufacturing defect in one or more of the vehicles. High Voltage battery cells which may result in a cell with a lower than expected capacity. In certain cases the low-capacity cell may develop an internal short circuit. Remedy: On affected vehicles the battery will be replaced.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
If the fault occurs, the recall notice says it could result in a cell with a lower than expected capacity.
The Fix
The dealer will replace the battery.
Are You Affected?
Explorer, Explorer PHEV, Transit Custom and 1 more built between 19 September 2019 and 30 July 2022 may be included. Ford estimates 1,153 vehicles in the UK. Enter your registration to check, then confirm by VIN with Ford, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Ford.
- Book with any franchised Ford dealer, quoting the campaign code 23S53 or the DVSA reference R/2024/011. See how to get a Ford recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Transit CustomPotential touch condition between bulkhead bolt and fuel tank | Urgent | R/2026/365 | |
| ExplorerPanoramic roof partial detachment | Low | R/2026/334 | |
| Tourneo Custom, Transit, Transit CustomAutomatic transmission snap ring | Low | R/2026/306 | |
| Transit CustomSeatbelt fraying | Urgent | R/2026/261 | |
| Kuga, Mach-E, Transit, Transit Courier and 1 moreUnintended high beam behaviour: compliance | Book soon | R/2026/268 |
This is one of 378 Ford recalls in DVSA’s data. The Ford recall launched before it was R/2024/033 on 5 Feb 2024, for the incorrect Front Propeller Shaft may have been installed. The one launched after it was R/2024/042 on 18 Feb 2024, for front wiper motor linkage inspection. You can also see every Ford recall, the Ford Transit Custom recall history, all recalls launched in 2024 and high-voltage battery recalls across every make.
Source: DVSA recall R/2024/011, launched 12 February 2024. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.