Ford Transit Custom Recall R/2024/047: Software Update For Advanced Driver Assistance System (ADAS) Incomplete, Who Is Affected And What To Do
- Low
- How serious
- 22 Feb 2024
- Launched
- 603
- vehicles in the UK
- 23C39
- Manufacturer’s campaign code
Ford recalled Transit Custom vehicles built between 30 May 2023 and 3 November 2023. Transit Custom vehicles may have received an incomplete software update or no update prior to leaving the plant. The recall notice describes the fix as: software update. You won't usually pay for it.1
What’s Wrong
Transit Custom vehicles may have received an incomplete software update or no update prior to leaving the plant. For vehicles affected by this concern and have received an incomplete software update the Advanced Driver Assistance System (ADAS) will not function as designed. Customers will be presented with a yellow warning light in the vehicles cluster. For vehicles where no update was received there are no warning messages informing the customer that the ADAS system may not work as expected.
DVSA's Original Wording
Concern: Software Update for Advanced Driver Assistance System (ADAS) Incomplete Defect: Transit Custom vehicles may have received an incomplete software update or no update prior to leaving the plant. For vehicles affected by this concern and have received an incomplete software update the Advanced Driver Assistance System (ADAS) will not function as designed. Customers will be presented with a yellow warning light in the vehicles cluster. For vehicles where no update was received there are no warning messages informing the customer that the ADAS system may not work as expected. Remedy: Software update
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: software update for advanced driver assistance system (ADAS) incomplete.
The Fix
The recall notice describes the fix as: software update. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Transit Custom built between 30 May 2023 and 3 November 2023 may be included. Ford estimates 603 vehicles in the UK. Enter your registration to check, then confirm by VIN with Ford, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Ford.
- Book with any franchised Ford dealer, quoting the campaign code 23C39 or the DVSA reference R/2024/047. See how to get a Ford recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Transit CustomPotential touch condition between bulkhead bolt and fuel tank | Urgent | R/2026/365 | |
| Tourneo Custom, Transit, Transit CustomAutomatic transmission snap ring | Low | R/2026/306 | |
| Transit CustomSeatbelt fraying | Urgent | R/2026/261 | |
| Kuga, Mach-E, Transit, Transit Courier and 1 moreUnintended high beam behaviour: compliance | Book soon | R/2026/268 | |
| Tourneo Custom, Transit CustomWiper Motor | Book soon | R/2026/258 |
This is one of 378 Ford recalls in DVSA’s data. The Ford recall launched before it was R/2023/341 on 19 Feb 2024, for steering gear top plug potentially loose. The one launched after it was R/2023/175 on 26 Feb 2024, for engine compartment issue. You can also see every Ford recall, the Ford Transit Custom recall history, all recalls launched in 2024 and software recalls across every make.
Source: DVSA recall R/2024/047, launched 22 February 2024. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.