Ford Transit Custom Recall R/2024/333: Transit Custom PHEV, Who Is Affected And What To Do
- Urgent
- How serious
- 14 Apr 2025
- Launched
- 967
- vehicles in the UK
- 24S56
- Manufacturer’s campaign code
Ford recalled Transit Custom vehicles built between 3 September 2019 and 13 July 2021. A component in the electric motor could over time slowly degrade and eventually fail leading to the electric motor failing without notice and a loss of propulsion. The dealer will install a new electric motor. You won't usually pay for it.1
What’s Wrong
A component in the electric motor could over time slowly degrade and eventually fail leading to the electric motor failing without notice and a loss of propulsion.
DVSA's Original Wording
Concern: 24S56 Transit Custom PHEV Defect: On affected vehicles a component in the electric motor could over time slowly degrade and eventually fail leading to the electric motor failing without notice and a loss of propulsion. Remedy: Install a new electric motor.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
If the fault occurs, the recall notice says it could lead to the electric motor failing without notice and a loss of propulsion.
The Fix
The dealer will install a new electric motor.
Are You Affected?
Transit Custom built between 3 September 2019 and 13 July 2021 may be included. Ford estimates 967 vehicles in the UK. Enter your registration to check, then confirm by VIN with Ford, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Ford.
- Book with any franchised Ford dealer, quoting the campaign code 24S56 or the DVSA reference R/2024/333. See how to get a Ford recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Transit CustomPotential touch condition between bulkhead bolt and fuel tank | Urgent | R/2026/365 | |
| Tourneo Custom, Transit, Transit CustomAutomatic transmission snap ring | Low | R/2026/306 | |
| Transit CustomSeatbelt fraying | Urgent | R/2026/261 | |
| Kuga, Mach-E, Transit, Transit Courier and 1 moreUnintended high beam behaviour: compliance | Book soon | R/2026/268 | |
| Tourneo Custom, Transit CustomWiper Motor | Book soon | R/2026/258 |
This is one of 378 Ford recalls in DVSA’s data. The Ford recall launched before it was R/2025/084 on 19 Mar 2025, for fuel line chafing. The one launched after it was R/2025/160 on 29 Apr 2025, for potential child lock malfunction issue. You can also see every Ford recall, the Ford Transit Custom recall history, all recalls launched in 2025 and high-voltage battery recalls across every make.
Source: DVSA recall R/2024/333, launched 14 April 2025. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.