Ford Transit Custom Recall R/2024/351: Side Window Automatic Reversal System / Compliance Recall, Who Is Affected And What To Do
- Low
- How serious
- 13 Sep 2024
- Launched
- 2,720
- vehicles in the UK
- 24C24
- Manufacturer’s campaign code
Ford recalled Transit Custom vehicles built between 9 February 2023 and 11 September 2024. There is potentially an issue with the window automatic reversal system (bounce back system). The dealer will update driver and passenger door modules software. You won't usually pay for it.1
What’s Wrong
There is potentially an issue with the window automatic reversal system (bounce back system). Under certain circumstances a closing window could exert a force of over 100N.
DVSA's Original Wording
Concern: 24C24 - Transit Custom - Side window automatic reversal system / Compliance recall Defect: On affected vehicles there is potentially an issue with the window automatic reversal system (bounce back system). Under certain circumstances a closing window could exert a force of over 100N. Remedy: Update driver and passenger door modules software.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: side window automatic reversal system / Compliance recall.
The Fix
The dealer will update driver and passenger door modules software. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Transit Custom built between 9 February 2023 and 11 September 2024 may be included. Ford estimates 2,720 vehicles in the UK. Enter your registration to check, then confirm by VIN with Ford, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Ford.
- Book with any franchised Ford dealer, quoting the campaign code 24C24 or the DVSA reference R/2024/351. See how to get a Ford recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Transit CustomPotential touch condition between bulkhead bolt and fuel tank | Urgent | R/2026/365 | |
| Tourneo Custom, Transit, Transit CustomAutomatic transmission snap ring | Low | R/2026/306 | |
| Transit CustomSeatbelt fraying | Urgent | R/2026/261 | |
| Kuga, Mach-E, Transit, Transit Courier and 1 moreUnintended high beam behaviour: compliance | Book soon | R/2026/268 | |
| Tourneo Custom, Transit CustomWiper Motor | Book soon | R/2026/258 |
This is one of 378 Ford recalls in DVSA’s data. The Ford recall launched before it was R/2024/346 on 10 Sep 2024, for transit Rear hub bearing. The one launched after it was R/2024/370 on 25 Sep 2024, for front right seat built with incorrect side airbag. You can also see every Ford recall, the Ford Transit Custom recall history and all recalls launched in 2024.
Source: DVSA recall R/2024/351, launched 13 September 2024. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.