Ford Transit Custom Recall R/2025/188: Driver And Passenger Door Modules Software Update, Who Is Affected And What To Do
- Book soon
- How serious
- 28 May 2025
- Launched
- 82
- vehicles in the UK
- 25C10
- Manufacturer’s campaign code
Ford recalled Transit Custom vehicles built between 1 March 2023 and 19 November 2024. The remedy software for a previous recall may not have been installed correctly. The dealer will update the Driver and Passenger Door Modules with the latest software and verify the process to ensure correct installation. You won't usually pay for it.1
What’s Wrong
The remedy software for a previous recall may not have been installed correctly. It may be possible the driver or passenger windows will not automatically reverse when encountering an obstruction.
DVSA's Original Wording
Concern: 25C10 - Transit Custom - Driver and Passenger Door Modules Software Update Defect: On affected vehicles the remedy software for a previous recall may not have been installed correctly. It may be possible the driver or passenger windows will not automatically reverse when encountering an obstruction. Remedy: Update the Driver and Passenger Door Modules with the latest software and verify the process to ensure correct installation.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: driver and passenger door modules software update.
The Fix
The dealer will update the Driver and Passenger Door Modules with the latest software and verify the process to ensure correct installation. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Transit Custom built between 1 March 2023 and 19 November 2024 may be included. Ford estimates 82 vehicles in the UK. Enter your registration to check, then confirm by VIN with Ford, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Ford.
- Book with any franchised Ford dealer, quoting the campaign code 25C10 or the DVSA reference R/2025/188. See how to get a Ford recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Transit CustomPotential touch condition between bulkhead bolt and fuel tank | Urgent | R/2026/365 | |
| Tourneo Custom, Transit, Transit CustomAutomatic transmission snap ring | Low | R/2026/306 | |
| Transit CustomSeatbelt fraying | Urgent | R/2026/261 | |
| Kuga, Mach-E, Transit, Transit Courier and 1 moreUnintended high beam behaviour: compliance | Book soon | R/2026/268 | |
| Tourneo Custom, Transit CustomWiper Motor | Book soon | R/2026/258 |
This is one of 378 Ford recalls in DVSA’s data. The Ford recall launched before it was R/2025/163 on 9 May 2025, for powertrain control module (PCM) software update. The one launched after it was R/2025/197 on 5 Jun 2025, for potential front entertainment control module (FEM) screen freezing. You can also see every Ford recall, the Ford Transit Custom recall history, all recalls launched in 2025 and door and latch recalls across every make.
Source: DVSA recall R/2025/188, launched 28 May 2025. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.