Ford Tourneo Connect Recall R/2025/197: Potential Front Entertainment Control Module (FEM) Screen Freezing, Who Is Affected And What To Do
- Low
- How serious
- 5 Jun 2025
- Launched
- 1,543
- vehicles in the UK
- 25S34
- Manufacturer’s campaign code
Ford recalled Tourneo Connect vehicles built between 19 October 2023 and 25 March 2024. Some vehicles could potentially have the Front Entertainment Control Module (FEM) screen freezing. The dealer will update the FEM software and perform a verification process. You won't usually pay for it.1
What’s Wrong
Some vehicles could potentially have the Front Entertainment Control Module (FEM) screen freezing. The issue could increase the risk of missing persons or obstacles behind the vehicle when reversing with a frozen rear-view camera picture.
DVSA's Original Wording
Concern: 25S34 Tourneo Connect - Potential Front Entertainment Control Module (FEM) Screen Freezing Defect: Affected vehicles could potentially have the Front Entertainment Control Module (FEM) screen freezing. The issue could increase the risk of missing persons or obstacles behind the vehicle when reversing with a frozen rear-view camera picture. Remedy: Update the FEM software and perform a verification process. Replace the FEM if necessary.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
If the fault occurs, the recall notice says it could increase the risk of missing persons or obstacles behind the vehicle when reversing with a frozen rear-view camera picture.
The Fix
The dealer will update the FEM software and perform a verification process. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Tourneo Connect built between 19 October 2023 and 25 March 2024 may be included. Ford estimates 1,543 vehicles in the UK. Enter your registration to check, then confirm by VIN with Ford, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Ford.
- Book with any franchised Ford dealer, quoting the campaign code 25S34 or the DVSA reference R/2025/197. See how to get a Ford recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Focus, Kuga, Tourneo Connect, Transit Connect and 1 moreDiesel DV-Neo engine coolant pump update | Urgent | R/2026/237 | |
| Tourneo Connect, Transit ConnectPosition lights not operating correctly | Low | R/2026/180 | |
| Tourneo Connect, Transit ConnectPotential leaky screw connection in the brake circuit | Urgent | R/2025/007 | |
| Tourneo ConnectThe lower control arm might not meet manufacturing specification due to missing weld seams | Urgent | R/2022/327 | |
| Tourneo Connect, Transit ConnectPanoramic roof glass may detach | Low | R/2016/244 |
This is one of 378 Ford recalls in DVSA’s data. The Ford recall launched before it was R/2025/188 on 28 May 2025, for driver and passenger door modules software update. The one launched after it was R/2025/199 on 9 Jun 2025, for potential exhaust manifold nut incorrectly torqued. You can also see every Ford recall and all recalls launched in 2025.
Source: DVSA recall R/2025/197, launched 5 June 2025. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.