Ford Puma Recall R/2025/196: Hybrid System Fault, Who Is Affected And What To Do
- Low
- How serious
- 10 Jun 2025
- Launched
- 20,558
- vehicles in the UK
- 25E03
- Manufacturer’s campaign code
Ford recalled Puma vehicles built between 18 April 2024 and 11 September 2024. Some vehicles may experience a hybrid system fault (no torque assistance or regeneration and loss of Stop Start). The dealer will update the battery energy control module software. You won't usually pay for it.1
What’s Wrong
Some vehicles may experience a hybrid system fault (no torque assistance or regeneration and loss of Stop Start). This may be observed as a hybrid gauge not working poor performance or reduced fuel economy.
DVSA's Original Wording
Concern: 25E03 - Puma mHEV - Hybrid system fault Defect: Affected vehicles may experience a hybrid system fault (no torque assistance or regeneration and loss of Stop Start). This may be observed as a hybrid gauge not working poor performance or reduced fuel economy. Remedy: Update the Battery Energy Control Module software.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: hybrid system fault.
The Fix
The dealer will update the battery energy control module software. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Puma built between 18 April 2024 and 11 September 2024 may be included. Ford estimates 20,558 vehicles in the UK. Enter your registration to check, then confirm by VIN with Ford, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Ford.
- Book with any franchised Ford dealer, quoting the campaign code 25E03 or the DVSA reference R/2025/196. See how to get a Ford recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| PumaExhaust system cold end replacement | Low | R/2026/357 | |
| Focus, Galaxy, Kuga, Mondeo and 2 moreMulti vehicle line (MVL): telecommunications control module (TCU) loss of function software update | Book soon | R/2026/181 | |
| PumaPuma -Certificate of conformity (CoC) update tyre mismatch | Book soon | R/2026/170 | |
| PumaDriveshaft Inspection | Urgent | R/2026/165 | |
| PumaInstrument panel cluster software update | Low | R/2026/064 |
This is one of 378 Ford recalls in DVSA’s data. The Ford recall launched before it was R/2025/199 on 9 Jun 2025, for potential exhaust manifold nut incorrectly torqued. The one launched after it was R/2025/352 on 28 Jun 2025, for potential panther engine timing idler gear loose. You can also see every Ford recall, the Ford Puma recall history and all recalls launched in 2025.
Source: DVSA recall R/2025/196, launched 10 June 2025. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.