Mercedes-Benz Viano Recall R/2012/001: Suspension May Fail, Who Is Affected And What To Do
- Urgent
- How serious
- 21 Feb 2012
- Launched
- 2
- vehicles in the UK
- C280
- Manufacturer’s campaign code
Mercedes-Benz recalled Viano vehicles. The bolts connecting the suspension strut lower mounting to the steering knuckle may shear. The recall notice describes the fix as: that are likely to be affected to replace the bolts and nuts that connect the suspension strut lower mounting to the steering knuckle. You won't usually pay for it.1
What’s Wrong
The bolts connecting the suspension strut lower mounting to the steering knuckle may shear. Should this occur the stability of the vehicle could be affected.
DVSA's Original Wording
Concern: SUSPENSION MAY FAIL Defect: The bolts connecting the suspension strut lower mounting to the steering knuckle may shear. Should this occur the stability of the vehicle could be affected. Remedy: Recall the vehicles that are likely to be affected to replace the bolts and nuts that connect the suspension strut lower mounting to the steering knuckle.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: suspension may fail.
The Fix
The recall notice describes the fix as: that are likely to be affected to replace the bolts and nuts that connect the suspension strut lower mounting to the steering knuckle.
Are You Affected?
Viano may be included. Mercedes-Benz estimates 2 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code C280 or the DVSA reference R/2012/001. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| VianoVariant of driver's airbag | Urgent | R/2025/262 | |
| VianoVariant of driver's airbag | Urgent | R/2025/261 | |
| VianoThe driver's airbag may not correctly deploy if activated | Urgent | R/2021/413 | |
| VianoThe takata driver's air bag might not deploy as specified | Urgent | R/2022/161 | |
| VianoThe driver's air bag may not deploy as specified | Urgent | R/2022/162 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2011/173 on 2 Feb 2012, for fuel may leak. The one launched after it was R/2012/007 on 29 Feb 2012, for a pillar check strap may detach. You can also see every Mercedes-Benz recall, all recalls launched in 2012 and steering recalls across every make.
Source: DVSA recall R/2012/001, launched 21 February 2012. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.