Mercedes-Benz Evito Recall R/2019/320: Potential Decoupling Of HV Batteries From The Electric Drivetrain, Who Is Affected And What To Do
- Urgent
- How serious
- 12 Nov 2019
- Launched
- 39
- vehicles in the UK
- SRV1910
- Manufacturer’s campaign code
Mercedes-Benz recalled Evito vehicles built between 10 June 2015 and 7 March 2017. The high-voltage batteries could decouple from the electric drivetrain. The dealer will replace all three HV batteries on the affected vehicles. You won't usually pay for it.1
What’s Wrong
The high-voltage batteries could decouple from the electric drivetrain.
DVSA's Original Wording
Concern: POTENTIAL DECOUPLING OF HV BATTERIES FROM THE ELECTRIC DRIVETRAIN Defect: The high-voltage batteries could decouple from the electric drivetrain. Remedy: All three HV batteries will be replaced on the affected vehicles
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: potential decoupling of HV batteries from the electric drivetrain.
The Fix
The dealer will replace all three HV batteries on the affected vehicles.
Are You Affected?
Evito built between 10 June 2015 and 7 March 2017 may be included. Mercedes-Benz estimates 39 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRV1910 or the DVSA reference R/2019/320. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| EvitoA software implausibility error in the HV 'battery gateway' control unit may cause the contactors of all HV batteries to be opened unnecessarily | Urgent | R/2022/174 | |
| EvitoThe connection between front axle suspension strut and steering knuckle could loosen | Urgent | R/2021/387 | |
| Esprinter, EvitoThe corrosion protection of the high voltage battery housing may not be sufficient | Urgent | R/2021/039 | |
| EvitoConnecting screws on the electric drive may be missing | Low | R/2020/066 | |
| EvitoOne of the caps on the high-voltage power distributor box may not be sufficiently secured | Urgent | R/2019/374 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2019/278 on 11 Nov 2019, for the refrigerant used in the air condition system does not meet legal requirements. The one launched after it was R/2019/373 on 12 Nov 2019, for there is a failure to observe the information in the operator's manual concerning parking…. You can also see every Mercedes-Benz recall, all recalls launched in 2019 and high-voltage battery recalls across every make.
Source: DVSA recall R/2019/320, launched 12 November 2019. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.