Mercedes-Benz Citan Recall R/2019/373: There Is A Failure To Observe The Information In The Operator's Manual Concerning Parking…, Who Is Affected And What To Do
- Low
- How serious
- 12 Nov 2019
- Launched
- 65
- vehicles in the UK
- SRV1916
- Manufacturer’s campaign code
Mercedes-Benz recalled Citan vehicles built between 30 May 2016 and 15 April 2019. Incorrect operation of automatic gearbox may allow vehicle to roll away. The dealer will update operator's manuals and apply an information label in the vicinity of the selector lever. You won't usually pay for it.1
What’s Wrong
Incorrect operation of automatic gearbox may allow vehicle to roll away.
DVSA's Original Wording
Concern: THERE IS A FAILURE TO OBSERVE THE INFORMATION IN THE OPERATOR'S MANUAL CONCERNING PARKING THE VEHICLE Defect: Incorrect operation of automatic gearbox may allow vehicle to roll away. Remedy: Update operator's manuals and apply an information label in the vicinity of the selector lever
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: there is a failure to observe the information in the operator's manual concerning parking the vehicle.
The Fix
The dealer will update operator's manuals and apply an information label in the vicinity of the selector lever.
Are You Affected?
Citan built between 30 May 2016 and 15 April 2019 may be included. Mercedes-Benz estimates 65 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRV1916 or the DVSA reference R/2019/373. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| CitanReplace clutch assembly | Low | R/2026/120 | |
| Citan, EcitanInitialisation of central control unit | Low | R/2025/332 | |
| CitanThe fuel line could chafe against the air conditioning line | Urgent | R/2021/254 | |
| CitanOn some vehicles with a rear-view camera the tailgate may be unlocked independently / automatically | Book soon | R/2021/186 | |
| CitanCertain threaded connections on the left/right wheel carrier on the rear axle may not have been implemented correctly | Book soon | R/2020/018 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2019/320 on 12 Nov 2019, for potential decoupling of HV batteries from the electric drivetrain. The one launched after it was R/2019/345 on 13 Nov 2019, for steering gear housing cover and power pack aluminium bolts may corrode. You can also see every Mercedes-Benz recall and all recalls launched in 2019.
Source: DVSA recall R/2019/373, launched 12 November 2019. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.