Mercedes-Benz GLE Recall R/2019/427: The Third Row Seat Head Restraints May Not Meet Specification, Who Is Affected And What To Do
- Low
- How serious
- 9 Jul 2020
- Launched
- 1
- vehicles in the UK
- SRPC2003
- Manufacturer’s campaign code
Mercedes-Benz recalled GLE vehicles built between 1 July 2018 and 30 November 2018. The third row seat head restraints may not meet specification on affected vehicles. The dealer will replace the head restraints on affected vehicles. You won't usually pay for it.1
What’s Wrong
The third row seat head restraints may not meet specification on affected vehicles.
DVSA's Original Wording
Concern: THE THIRD ROW SEAT HEAD RESTRAINTS MAY NOT MEET SPECIFICATION Defect: The third row seat head restraints may not meet specification on affected vehicles. Remedy: Replace the head restraints on affected vehicles
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: the third row seat head restraints may not meet specification.
The Fix
The dealer will replace the head restraints on affected vehicles.
Are You Affected?
GLE built between 1 July 2018 and 30 November 2018 may be included. Mercedes-Benz estimates 1 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRPC2003 or the DVSA reference R/2019/427. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| GLEInstallation of the heat shield | Low | R/2026/326 | |
| GLERear seat belt bolting | Urgent | R/2026/221 | |
| GLE, GLSMounting of Multi-Purpose camera & interior mirror | Book soon | R/2025/217 | |
| GLE, GLSBolting of 48V ground connection | Urgent | R/2024/173 | |
| GLEOn affected vehicles under specific conditions (such as electric driving in wet weather) the required operating force of the brake pedal for a deceleration intended by the driver might be increased | Urgent | R/2023/346 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2020/099 on 8 Jul 2020, for incorrect restraint bars and/or head restraints may have been installed. The one launched after it was R/2020/080 on 9 Jul 2020, for internal welding of the main cell conductors of the high-voltage battery might not meet…. You can also see every Mercedes-Benz recall and all recalls launched in 2020.
Source: DVSA recall R/2019/427, launched 9 July 2020. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.