Mercedes-Benz V Class Recall R/2020/099: Incorrect Restraint Bars And/or Head Restraints May Have Been Installed, Who Is Affected And What To Do
- Low
- How serious
- 8 Jul 2020
- Launched
- 3
- vehicles in the UK
- SRX2002
- Manufacturer’s campaign code
Mercedes-Benz recalled V Class vehicles built between 9 October 2019 and 22 October 2019. Bench seats in the rear may have been installed with the head restraint bars of a different bench seat and/or head restraint variant. The dealer will check the head restraints in the rear area in the affected vehicles and replace if necessary. You won't usually pay for it.1
What’s Wrong
Bench seats in the rear may have been installed with the head restraint bars of a different bench seat and/or head restraint variant.
DVSA's Original Wording
Concern: INCORRECT RESTRAINT BARS AND/OR HEAD RESTRAINTS MAY HAVE BEEN INSTALLED Defect: Bench seats in the rear may have been installed with the head restraint bars of a different bench seat and/or head restraint variant. Remedy: Check the head restraints in the rear area in the affected vehicles and replace if necessary.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: incorrect restraint bars and/or head restraints may have been installed.
The Fix
The dealer will check the head restraints in the rear area in the affected vehicles and replace if necessary.
Are You Affected?
V Class built between 9 October 2019 and 22 October 2019 may be included. Mercedes-Benz estimates 3 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRX2002 or the DVSA reference R/2020/099. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| V ClassFastening of steering wheel height adjustment | Urgent | R/2024/475 | |
| V ClassOn affected vehicles the routing of the fuel filter drainpipe might not meet specifications. The drainpipe could come into contact with the underbody and become damaged leading to a diesel leak | Urgent | R/2023/011 | |
| V ClassThe routing of the interior wiring harness in the area of the centre console might not meet specifications | Low | R/2022/335 | |
| V ClassThe coolant pump might have a leakage between the vacuum system and the coolant circuit | Low | R/2022/005 | |
| V ClassThe behaviour of the emergency call system might not meet specifications | Book soon | R/2022/118 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2020/128 on 23 Jun 2020, for the operating manual does not specify certain conditions under which the automatic parking…. The one launched after it was R/2019/427 on 9 Jul 2020, for the third row seat head restraints may not meet specification. You can also see every Mercedes-Benz recall and all recalls launched in 2020.
Source: DVSA recall R/2020/099, launched 8 July 2020. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.