Mercedes-Benz V Class Recall R/2020/100: The Head Restraint Padding May Separate From The Fastening Rods, Who Is Affected And What To Do
- Low
- How serious
- 9 Jul 2020
- Launched
- 13
- vehicles in the UK
- SRX2001
- Manufacturer’s campaign code
Mercedes-Benz recalled V Class vehicles built between 31 January 2019 and 4 February 2019. The head restraint padding may separate from the fastening rod. The dealer will replace the head restraints on the affected vehicles. You won't usually pay for it.1
What’s Wrong
The head restraint padding may separate from the fastening rod.
DVSA's Original Wording
Concern: THE HEAD RESTRAINT PADDING MAY SEPARATE FROM THE FASTENING RODS Defect: The head restraint padding may separate from the fastening rod. Remedy: Replace the head restraints on the affected vehicles.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: the head restraint padding may separate from the fastening rods.
The Fix
The dealer will replace the head restraints on the affected vehicles.
Are You Affected?
V Class built between 31 January 2019 and 4 February 2019 may be included. Mercedes-Benz estimates 13 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRX2001 or the DVSA reference R/2020/100. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| V ClassFastening of steering wheel height adjustment | Urgent | R/2024/475 | |
| V ClassOn affected vehicles the routing of the fuel filter drainpipe might not meet specifications. The drainpipe could come into contact with the underbody and become damaged leading to a diesel leak | Urgent | R/2023/011 | |
| V ClassThe routing of the interior wiring harness in the area of the centre console might not meet specifications | Low | R/2022/335 | |
| V ClassThe coolant pump might have a leakage between the vacuum system and the coolant circuit | Low | R/2022/005 | |
| V ClassThe behaviour of the emergency call system might not meet specifications | Book soon | R/2022/118 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2020/080 on 9 Jul 2020, for internal welding of the main cell conductors of the high-voltage battery might not meet…. The one launched after it was R/2020/098 on 16 Jul 2020, for incorrect starter wiring harness and holder for fixing the exhaust system may be installed. You can also see every Mercedes-Benz recall and all recalls launched in 2020.
Source: DVSA recall R/2020/100, launched 9 July 2020. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.