Mercedes-Benz A Class, AMG GT, B Class And 10 More Recall R/2020/236: The Emergency Call System (Ecall) Does Not Meet The Specification, Who Is Affected And What To Do
- Book soon
- How serious
- 6 Oct 2020
- Launched
- 3,127
- vehicles in the UK
- SRPC2030
- Manufacturer’s campaign code
Mercedes-Benz recalled A Class, AMG GT, B Class and 10 more vehicles built between 1 March 2017 and 30 September 2018. The software of the communication module for the emergency call system does not meet the specification. The dealer will update the software of the communication module for the emergency call system. You won't usually pay for it.1
What’s Wrong
The software of the communication module for the emergency call system does not meet the specification.
DVSA's Original Wording
Concern: THE EMERGENCY CALL SYSTEM (eCall) DOES NOT MEET THE SPECIFICATION Defect: On affected vehicles the software of the communication module for the emergency call system does not meet the specification Remedy: Update the software of the communication module for the emergency call system
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: the emergency call system (ecall) does not meet the specification.
The Fix
The dealer will update the software of the communication module for the emergency call system. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
A Class, AMG GT, B Class and 10 more built between 1 March 2017 and 30 September 2018 may be included. Mercedes-Benz estimates 3,127 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRPC2030 or the DVSA reference R/2020/236. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| CLS, E Class, GLCDrive shaft joint | Low | R/2026/148 | |
| CLA, GLBElectric drive unit power electronics | Low | R/2026/315 | |
| E ClassCoolant pump control software | Low | R/2026/201 | |
| S ClassWindshield bonding | Low | R/2026/191 | |
| CLA, GLBSoftware version of communication module | Low | R/2026/203 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2020/258 on 5 Oct 2020, for potential leakage and gradual loss of fluid from the hydraulic steering system may occur. The one launched after it was R/2020/240 on 6 Oct 2020, for the seat belt warning function does not meet the specification. You can also see every Mercedes-Benz recall, the Mercedes-Benz C Class recall history, all recalls launched in 2020 and software recalls across every make.
Source: DVSA recall R/2020/236, launched 6 October 2020. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.